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AIRLINES & AIRPORTS

Discover how airlines and airports transform their digital capabilities to modernize air travel.

Rising to the challenges of a crisis is nothing new to air travel industry. Individual airlines and airports must take action during this period to transform their industry using digital and comprehensive technologies. Softtek helps the air travel industry by encouraging digital progression and by helping enterprises shift from labor-intensive and an reactive approach to an automated and virtual model that ensures stable and secure operations.

Mandates

 

Among many challenges, the Air travel industry needs to work on a short-term and long-term agenda, with quick decision making and swift execution as the crisis unfolds. These short-term challenges and mandates include:

 

touchless-traveling-solutions
Creation of touchless traveling journey solutions
campaign
Enabling new digital revenue channels/streams and new distribution capabilities
maximize-spend
Strategic IT cost optimization
chatbots
Automation, virtualization and chatbots
airline-app
Airline Application based journey
health&safety
Employee safety and health regulations
 
 

React, Recover & Grow with the right solutions

To tackle the six challenges, Softtek has created a series of flexible solutions that can be implemented and deployed rapidly:

 

Enhance Passenger Experience

Enhance Passenger Experience

Disrupt every aspect of the travel journey using biometrics, artificial intelligence and automation solutions to enable a touchless traveling experience that recovers passengers trust.

 

Customer Insight & Analytics

Customer Insight & Analytics

Access technical and industry specific knowledge related to customer behavior and devise strategies to engage with guests and build brand loyalty.

 

Enable New Digital Revenue Streams

Enable New Digital Revenue Streams

Working with airlines & airports to develop new ancillary revenues and existing digital channels to take advantage of NDC standards.

 

Remote Workplace Enablement

Remote Workplace Enablement

Enable and support workers to thrive at home or on the move, rapidly and securely while meeting employee safety and health regulations.

 

Strategic IT Cost Optimization

Strategic IT Cost Optimization

Explore all areas of operational and financial waste within the Airlines and Airports IT budget to shift scarce resources to what matters most to the business.

 

Automation & Virtualization

Automation & Virtualization

Engage with customers with AI technology allowing to automate requests and respond quickly to customer needs through virtual agents improving the customer experience.

 
 

How we are helping clients in the Airline & Airports sectors

Increases Customer Satisfaction by 95% by Boosting Operations
Top U.S. Airline

 

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Transforms Application Management to Optimize Digital Operation
Largest Domestic Airlines

 

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About Softtek Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.

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