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AUTOMOTIVE

Driving transformation in the era of mobility.

The automotive industry is undergoing a fundamental transformation. The decrease in sales—exacerbated by the pandemic—and consumer expectations based on exponential technologies has changed the game. It's time to evolve to sustain and capture new sources of value.

OEMs will no longer be only manufacturers. Having the best product and reaching the right customer is not enough; customers expect the automotive ecosystem to deliver trusted, proactive and frictionless experiences.

As a result, some OEMs are shifting from vehicle sales to data-enabled mobility services in order to increase customer choice, convenience, and value. In addition, new, digitally-born and adjacent industry players are taking advantage of technology convergence to enable integrated ecosystems with more mobility options, increasing the pressure on traditional business models to accelerate their transformation.

The automotive industry's biggest challenge is enabling a Dual-Transformation in a stringed investment environment due to falling vehicle sales, in order to participate in the new mobility ecosystem.

 

Transforming current business models towards customer-centricity
Developing a 360-degree view of the customer
Monetizing data
Capturing the right talent
Learning to deliver the best value to customers
Leveraging a disperse legacy technology
Automating inefficient labor-intensive processes

Mandates

 

Among many challenges, automotive industry players—along the entire value chain—should work on a short and long-term agenda, with quick decision making and swift execution, to be part of the new mobility ecosystem. Some challenges and mandates for automotive companies include:

 

maximize-spend
Cost Optimization
Shift efforts toward digital projects that build agility and scalability
lead-new-normal
Frictionless Customer Experience
Increase brand loyalty, transform into a customer-centric organization
analytics
Data-driven Services
Create new revenue streams derived from analytics insights, enabled by data gathered at scale from the consumer and vehicles
mobility-services
New Mobility Ecosystem
Participate proactively, leverage current capabilities and transform the value chain
smart-manufacturing
Low touch economy
Leverage IIoT, Industrial Cybersecurity, Cognitive RPA, and Cognitive Analytics—the new normal
campaign
Digital channels
Digitize sales and aftersales to create a seamless omnichannel experience
 
 
 
smart-manufacturing
INDUSTRY 4.0+
Providing real time data, adjusting according to demand, enabling control, and improving process and asset utilization are key features of the integration between the physical, information technology, and operations.
 
 
 

React, Recover & Grow with the right solutions

To tackle current challenges, Softtek has created a series of flexible solutions that can be implemented and deployed rapidly:

 

Plant Resource Optimization – blauLabs™

Plant Resource Optimization - blauLabs™

Softtek blauLabs™ provides analytical tools to determine optimal equipment operation and reduce utilities' consumption and costs.

Avoid waste, assess energy quality and benchmark utility contracts to truly optimize resources for efficient and sustainable operations.

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Digital Sales Services

Digital Sales Services

Ready to use, best of breed omnichannel commerce solution, including strategy, demand creation, creative content and user experience to accelerate the adoption of enhanced digital-first sales strategies.

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Business Process Optimization - FRIDA

Business Process Optimization - FRIDA

Softtek cognitive FRIDA automation services help solve complex problems using deep learning and related AI technologies to understand and process a wide variety of information, including: video, photos, free-form text, voice, pdfs, scanned documents and other non-structured data.

The cognitive engine behind FRIDA automates processes that require intensive human intervention, or whose manual performance would be economically unfeasible, reducing the risk of errors and streamlining processes.

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SAP S/4HANA Automotive Template

SAP S/4HANA Automotive Template

Achieve reduced time to value through a preconfigured template for the Automotive industry, with best practices, industry KPIs and full digital ecosystem integration capability:

  • Agile implementation to accelerate transformation
  • SaaS enablement as an option to shift CAPEX to OPEX​
  • Able to accommodate any size company

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Customer Experience Transformation

Customer Experience Transformation

Provide frictionless Customer Experience with a 360° customer view across all digital touchpoints and interactions, to increase the customer's perception of value and their loyalty throughout the sales and after-sales processes.

 

FRIDA Paperless Forms and Workflows

FRIDA Paperless Forms and Workflows

Our Paperless solution is an intuitive tool that allows clients to configure and automate flows and forms with a mobile-first approach, helping to intelligently process a wide variety of sources of information, including: video, photos, free-form text, voice, pdfs and scanned documents, among others.

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Energy Management - blauLabs™

Energy Management - blauLabs™

Softtek blauLabs™ is a complete and multi-stage IoT energy management solution that can help predict, manage and control increasingly decentralized complex environments, allowing more informed decision making, driving business improvements and maximizing energy usage to reduce costs.

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Other Solutions

Other Solutions

Softtek has created a series of flexible solutions that can be implemented and deployed rapidly in face of the COVID-19 context

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How we are helping clients in the Automotive sector

Automotive
Major Motorcycle Manufacturer

Generates Efficiencies and Aligns IT with Business Goals through Lean Operations and Project Delivery.

Automotive | SAP
Leading Automotive Supplier

Accelerates M&A Efficiencies through SAP Integration.

Automotive | Software Engineering
Top five U.S. based car manufacturer

Softtek’s unique digital platform harmonizes customers’ changing expectations and dealership needs with the sales and marketing processes.

Automotive | SAP | Cloud Services | Digital Triage | Digital Sales Services
One of the largest automotive aftermarket suppliers in Mexico

Through Softtek’s solutions and services the client unified its technological platform to reduce costs, increased its international and national presence and improved customer satisfaction and experience.

Automotive | Agile Transformation
Global automobile and EV manufacturer

Applying agile methodologies and customer experience KPIs to develop a digital CX strategy that drives car sales.

Automotive | Software Engineering | DIEGO
Global premium car manufacturer

Enabling frictionless service and increasing customer satisfaction with Softtek by digitizing after-sales services.

 
 

About Softtek Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.

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