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CASE STUDY / HIGH TECH

Background and identity solutions company increases revenue streams

After the client completed a set of mergers & acquisitions, Softtek helped to integrate and consolidate a sophisticated suite of products and services to achieve customer expectations and business objectives in the short term.



About the customer

Worldwide Background and identity solutions Company that verifies and checks employment history.

600K background check orders per month on average

$500M+ anual revenue

Presence in 9 Countries

4,000+ employees worldwide

50,000+ customers worldwide

 

Business challenges

To bring value and create efficiencies in the short term, the client needed to consolidate and standardize all business processes after several acquisitions.

 
1

Lack of business processes to successfully integrate all acquisitions.

2

Loss of revenue as the new product/service catalog was not available to customers.

3

Diversity of applications for different business processes.

How Softtek comes into play

With Softtek’s Nearshore model, the client successfully transitioned from Waterfall to Agile methodology, integrating our capabilities in Application Development, AMS and QA to achieve business goals.

Implemented new business processes to the client's core application platform.

Enabled access to acquired companies service porfolios, helping the client further differientiate in the market, increase revenue streams, provide more value to the customer and increase market coverage with new products.

Consolidated new companies’ tech stacks into an agile environment, making them more stable and reliable.

Group 385

Business impact

Softtek was able to implement a Data Center Migration without any business impact and deliver an Integral Command Center for Infrastructure monitoring, ensuring annual savings based on operational efficiencies and quality platform practices.

7.5% savings year over year in Application Services.

Expedited acquired companies’ value integration to core business values.

Fast-tracked projected business benefits from acquisition strategy.

Ensured operational continuity for legacy and new services.

69% Reduction in AMS backlog by implementing application improvement.

Improved time to market.

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