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BANKING AND FINANCIAL SERVICES

Banking faces challenges derived from technological disruption, new competitors and the need for accelerated innovation models.

Financial institutions seek to accelerate their digital transformation and operate in an integrated and transparent manner in each of their channels. Likewise, they must enable ‘as-a-service’ models to their customers through personalized and intelligent products and services, while evolving their legacy technology platforms in open architectures.

For more than 35 years, Softtek has enabled the technological evolution of large banks around the world

Our capabilities in the banking and financial services industry include IT technology and infrastructure support/management models, the development and enablement of architectures and solutions for platforms and payment methods, digital marketing, advanced analytics, omnichannel, customer experience, fintech and open banking solutions, and much more.

Improve the customer experience by enabling channels and digital architectures
Optimize costs and maximize business efficiency through intelligent process automation
Modernize legacy systems and accelerate the digitization and implementation of open banking architectures
Accelerate business decision making and time to market
Achieve automated and secure cash management functions
Enable the advantages of the fintech model, creating unique and simple experiences

Mandates

 

Optimizing operational efficiency, creating new services, products and experiences through accelerated innovation, and enabling collaborative business models through open architectures, are some of the highest priority initiatives in the banking sector. To get there, banks need to resolve the following short-term challenges:

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Omnichannel Customer Experience
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Legacy Systems Evolution
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Operational cost reduction
business model
Time- to-market
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Digital Payment Platforms
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Fintech and Bigtech competition

React, Recover & Grow with the right solutions

To power new banking models demanded by clients and the changing business and tech environment, Softtek offers a full spectrum of specialized services and solutions, backed by teams with deep banking experience and knowledge:

 

Banking Process Digitization & Automation

Banking Process Digitization & Automation

Automate business and operational processes by integrating devices and physical spaces with digital environments to reduce costs, maximize efficiencies and accelerate financial product and service offerings.

By leveraging our extensive technical design experience and FRIDA™, our proprietary cognitive automation platform, combined with expertise in the principal BPM platforms, we can accelerate the implementation of "bots" to take over manual tasks, including client facing activities.

 

Customer Experience Banking Solutions

Customer Experience Banking Solutions

Softtek’s suite of customer experience solutions helps you quickly integrate intelligent investment analysis capabilities, corporate banking solutions, and a digital branch experience for clients that still want to visit a physical location. With advanced analytical models we help you deliver unique customer journeys while accelerating innovation so you can boost loyalty with your personal banking and corporate clients.

 

CASH 4U

CASH 4U

Efficiently and securely automate cash management while monitoring its availability throughout your network of offices and automated teller machines. Optimize operations and accurately control day-to-day processes. Efficiently develop predictive models integrated into the business’s core to achieve higher productivity while reducing risk.

 

Digital Banking Channel & Payment Platform

Digital Banking Channel & Payment Platform

Quickly optimize your consumer’s digital experience by enabling new channels, digital communication architectures and payment options.

Through application and infrastructure management, agile development and APIs, we help you create an omnichannel digital experience to delight and retain your clients.

 

Express Remote Workforce Enablement

Express Remote Workforce Enablement

Virtualize your infrastructure and applications while complying with the financial industry standards, security protocols and regulations.

Softtek can develop onsite, hybrid or cloud work infrastructure through the combination of several disciplines to rapidly and securely implement remote working solutions.

 

ELLENTON

ELLENTON

The most secure, flexible and efficient data masking solution.

With solid capabilities and a proven methodology, Ellenton offers the ability to handle sensitive information without exposing it, using the most advanced data masking techniques when handling data for testing, customer support, analysis, reporting, and many other processes.

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Fintech Solutions

Fintech Solutions

Softtek’s Fintech solution suite delivers the benefits of the Fintech model to your business so you can evolve your traditional banking model to face the onslaught of new competitors. Fintech startups have introduced new models for quickly, comfortably and transparently managing clients and their money through technology platforms and products that deliver a unique user experience.

 

IT Cost Optimization

IT Cost Optimization

The banking and financial services industry invests more in technology and innovation than any other industry. Subsequently, optimizing IT budgets has become a today’s banking priority.

Softtek supports our clients’ cost optimization goals by optimizing business processes, improving productivity and plugging budget leaks through a deep diagnostic and detection process into possible areas of waste in IT spending.

 

Operational Intelligence

Operational Intelligence

Our Operational Intelligence services helps you standardize your data to give your decision-makers visibility into possible interruptions. Through technology to measure operational and business impact, your bank can make decisions in real-time through a perfect integration between operational, technological and back-end data.

 

Open Banking Enablement

Open Banking Enablement

Open Banking has enabled a whole new level of collaboration between third party platforms, digital natives and other players in the banking ecosystem.

Through APIfication, Big Data, Microservices and Artificial Intelligence, Softtek helps its clients adapt their legacy systems into digital platforms through open architectures capable of sharing data and services for use by commercial applications to achieve a lightweight, scalable and versatile banking system.

 

Quality Engineering Services

Quality Engineering Services

Improve End User Experience by Releasing New & Enhanced Functionality Faster and with Higher Quality

  • Higher maturity levels: Shift left at the core of our philosophy
  • Closer collaboration teams: Nearshore Agile testing teams with optimal communication and quick delivery
  • Intelligent test automation to boost productivity and reduce testing efforts

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Remittances, Digital Evolution Services

Remittances, Digital Evolution Services

  • Personalized and frictionless omnichannel experience for increased customer satisfaction & loyalty
  • Full financial & money transfer digital experience
  • Support multiple countries and languages while reducing operating complexity
  • Reliable transactions and consistent product offering
  • Adaptable to meet business needs with quick time to value

 
 

How we are helping clients in the Banking and Financial sector

Banking & Financial Services
Remittance service provider subsidiary of a global financial group

Improve business KPIs including remittance amount, customers affiliated and number of transactions.

Banking & Financial Services
Large European financial institution with international money transfer services

Improve business KPIs through the evolution of customer service processes and integration of new payment service for customers.

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Banking & Financial Services | Quality Engineering
Global Finance firm consolidates its HR Portal

Softtek’s Cost-effective QA Managed Services Solution Assures Top-quality and Zero Defects.

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Banking & Financial Services
Leading Consumer Financial Services Institution

Enabling Digital Tansformation through APIs and Microservices.

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Banking & Financial Services
Top 5 largest bank in Mexico

Softtek implemented a new payment platform with APIs that leveraged their legacy systems, and added new functionality for digital onboarding, replacing manual processes for new businesses enrollment.

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Banking & Financial Services
European Global Bank

Customer Banking platform operating 140M+ transacction per year at Northamerica, Latam & Europe.

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Banking & Financial Services
One of the Major North American Bank

Softtek helped improve customer experience & Business Process platforms through an Intelligent Digitization & Automation Framework.

 
 

About Softtek Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.

© 2021 Softtek