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CASE STUDY / TRANSPORTATION

Canadian Airline Protects Business Assets from Worldwide Offenders

Softtek helps airline implement full vulnerability management practices, increasing cybersecurity coverage by 40%.



About the customer

Top Canadian airline.

Annual revenue of
$20B+

Over
26 M
passengers each year

160+
airplanes

>100 destinations
in over 25 countries

 

In partnership with Softtek, we were able to implement a transformational security and risk mitigation service protecting not only our internal data but also our customers. This partnership has given us the security we needed to defend, recover, and remediate against any cyber threats.

CIO, of a Canadian airline

Business challenges

With the airline becoming increasingly dependent on its digital operations, digital security and transparency are a top priority as cyber threats become more frequent and sophisticated. Thus, the airline had to increase customer and confidential information security, prevent breaches, mitigate global threats, comply with air travel regulations, and ensure business continuity.

 
1

Advancement of safety measures to improve the customer experience.

2

Safeguarding business and operations continuity.

3

Prioritizing valuable internal resources for security measures.

4

Ensuring air travel regulatory requirements are met.

5

Secure handling of customer and confidential information.

How Softtek comes into play

Softtek was engaged for digital security and risk mitigation using its global nearshore delivery model. By deploying a strategy to improve threat management, reduce manual processes and meet industry regulatory requirements, Softtek provided 24/7 monitoring, regular audits, threat consolidation, and rapid response to any possible security breach.

Provided 24/7 monitoring
in real time to manage threats.

Reduced time to detect and escalate incidents.

Centralized and consolidated security functions into one partner.

Provided 100% of regulatory audit information and evidence required.

Identified key risks and defined a road map for security risk mitigation.

Group 385

Business impact

100%

coverage on notable security incidents.

80%

decrease in false positives.

25%

improvement in customer availability, allowing more focus on strategic initiatives.

40%

increase in cybersecurity coverage, reducing IT risk exposure by expanding security monitoring and implementing full vulnerability management practices.

25%

increase in time optimization thanks to automation and procedures implementation.

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