CASE STUDY / HOSPITALITY
Design, build, implement and operate an integrated Digital Guest Experience (DGE) platform for its global division.
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A fast-casual restaurant leader founded in 1975 operating over 1600 stores globally.
Annual Revenue of
$3.8B+
>1600
stores worldwide
100,000
Team Members
29
operating or franchising in 29 countries
Antiquated technology environement impacting business.
Siloed systems, technology platforms, databases, software & hardware.
Staff time spent fixing tickets and doing non-strategic maintence.
No time to modernize or innovate customer experience.
Losing ground to competitors due to poor customer experience.
Using Microsoft platforms and technologies Softtek was able to build a state of the art Digital Guest Engagement Platform (DGE).
Implemented Agile Methodology & DevOps.
EUC, Cloud IaaS Information Security.
Collaboration & Cross Functional.
Digital Integration of all Marketing Assets.
Platform up and running and improving business within 10 weeks.
to digital for innovation
Reduction of IT operating and support costs
modernization & transformation
Increased
as a direct result of the new platform
