A fast-casual restaurant leader founded in 1975 operating over 1600 stores globally.
Annual Revenue of
operating or franchising in 29 countries
Antiquated technology environement impacting business.
Siloed systems, technology platforms, databases, software & hardware.
Staff time spent fixing tickets and doing non-strategic maintence.
No time to modernize or innovate customer experience.
Losing ground to competitors due to poor customer experience.
Using Microsoft platforms and technologies Softtek was able to build a state of the art Digital Guest Engagement Platform (DGE).
Implemented Agile Methodology & DevOps.
EUC, Cloud IaaS Information Security.
Collaboration & Cross Functional.
Digital Integration of all Marketing Assets.
Platform up and running and improving business within 10 weeks.
to digital for innovation
Reduction of IT operating and support costs
modernization & transformation
as a direct result of the new platform