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DEFINING THE NEW NORMAL
IN THE ERA OF COVID-19

SUMMARY

Decisive action has been taken and new measures are being put in place, daily, to respond to the health threat. This new age of remote work, operational disruption and economic uncertainty has the business community reconsidering and redefining their response measures.

As we execute and enable critical business functions for our clients, it is Softtek’s responsibility to be prepared and vigilant. More importantly, it is Softtek’s responsibility to partner with industry leaders to lead the way and equip their organizations for the future, however it may unfold.

 
 

HOW ARE CIOS LEADING IN THIS NEW ENVIRONMENT?


Rapid creation of COVID-19 national emergency platform
National Health Services Institution

 

Replacing brick & mortar revenue with digital "gyms"
Largest private fitness chain

 

Shifting to cinema on demand for new movie releases
3rd largest global cinema chain

 

Predicting demand and enhancing customer experience
Top 5 quick service restaurant chain

 
 
 

OUR INDUSTRY EXPERTS HAVE YOU COVERED.

 
 
 
CPG
 

Consumer buying behaviors are changing dramatically as a result of COVID-19 – what people buy, where they buy, how they buy, how much they buy, and how often. This places great strain and uncertainty on a complex and already overstretched supply chain and is forcing CPG companies to rethink their strategies and capabilities around manufacturing/production, inventory management and logistics, distribution, pricing strategies, content, partnerships, consumer engagement and commerce.

Softtek is tracking developments in the industry to help our clients understand the resulting changes in consumer and shopper behavior across categories, brands, channels and retailers in the areas affected by the virus. Our goal is to help organizations successfully meet the changing needs of their “new consumers”.

 
 
Retail
 

Today’s retailers are confronted by informed consumers, an uncertain economic future and a global pandemic disrupting business processes in all sectors. These drastic shifts require retailers to operate more efficiently. Our evolving, modular and agile Retail practice offers proactive and cost-effective solutions tailored for your organization in this time of uncertainty.

 
 
Transportation
 

The impact of COVID-19 on today’s global transportation sector has been swift and significant. Softtek’s outcome-based service delivery model enables agility, flexibility and digital expertise to speed time to market and increase collaboration and compliance across the logistics and transportation ecosystem.

 
 
Healthcare & Insurance
 

Being at the center of the pandemic, the healthcare and insurance segment faces unprecedented logistical and operational challenges. Softtek helps healthcare organizations drive necessary transformation and maintain competitive advantage through digitally-enabled operations. Softtek also partners with insurance leaders to build a reliable and flexible operational core that enables the interoperability and transparency required in today’s complex insurance environments.

 
 
Media & Entertainment
 

New technologies are pushing Media and entertainment companies to evolve their practices and traditional business models as they pertain to content creation, aggregation, and distribution. Whether it be interactive gaming, films, broadcast television, print and publishing or sports and live entertainment, social media, and advertising, M&E businesses live or die based on how well they identify and manage trends.

As a strategic partner, Softtek proactively collaborates with our clients to ensure operational excellence utilizing our six sigma practices while implementing solutions that not only keep up with emerging trends, but anticipates them which is key in these uncertain times.

 
 
Communications
 

When a big chunk of the economic activity and movement of people came to a halt, the telecommunications sector maintained the economy going. This created an overhead in the workload, on top of the usual technology update and regulatory governance inherent to the industry; these conditions impose an increased need to innovate and maximize capabilities. Softtek’s team of industry experts will support you in developing the right long-term strategies while implementing the right solutions, helping you to make the most of the opportunities that digital disruption brings.

 
 
Industrial
 

COVID-19 is globally disrupting all industries, and Manufacturing, Automotive and Natural Resources are no exception.

Companies are facing one of their biggest challenges in history with regards to supply chain disruptions, maintaining a work force, and operational adjustments in production to stabilize commodities prices. Just-in-Time manufacturers are now more vulnerable, approaching cost contention as an immediate action. To rebound from the COVID-19 pandemic, the Industrial sector must undertake a journey towards a fundamental reform, investing in the enablement of new digital business models, streamlining their business with more automation in their operations, and applying cognitive analytics to improve their market insight.

Softtek is working closely with advisors and key technology players for the Industrial sector to help clients achieve efficiencies in their operations and enable digital channels to better serve their customers.

 
 
Natural Resources
 

Evolving demand and pricing outlooks are transforming the Natural Resources industry. But few companies are fully harnessing the power of digitalization and the technology solutions at their fingertips. Softtek can help you adapt to evolving demands to become relevant for tomorrow’s consumers. Our experience across the natural resources value chain and collection of technology experts provide a unique combination of assets to help our clients succeed.

 
 
Financial Services
 

COVID-19 has imposed several challenges to the financial services sector. Responding to the needs from their clients for flexible or delayed payments; renegotiating loans or bringing government-backed credits to small and medium-sized businesses. All these while enabling their backend workforce to work from home. We help our clients to navigate this complex environment.

 
 
Hospitality
 

The hotel, restaurant and entertainment industries have been severely impacted by COVID-19. To maintain the business running during the pandemic, as well as its future viability will depend on creativity, cost efficiency, excellence in execution and use of technology. Softtek works with clients in the hospitality segment to generate operational excellence, generate outstanding customer experience, innovate through the use of technology, while mitigating risk.

 
 
Public Sector
 

Governments are facing unprecedented challenges in wake of the impact of COVID-19, that are very readily impacting health systems, but also other areas of public administration that today demand enabling remote work safely nearly in all areas. At the same time, there is a heightened need for increasing levels of operational efficiency, reducing IT management costs and enabling new digital contact channels with citizens to provide the services and information for the situation that we live in today demands. Softtek helps to digitally evolve public sector organizations and maximize the digital experience for citizens.

CPG

Retail

Transportation

Healthcare & Insurance

Media & Entertainment

Communications

Industrial

Natural Resources

Financial Services

Hospitality

Public Sector

REACT, RECOVER & GROW WITH THE RIGHT SOLUTIONS

 

Rapid Remote Workplace Enablement

Rapid Remote Workplace Enablement

Rapidly and securely enable workers to work from home or on the move:

  • For office workers​
  • For Field Services​ Workers​
  • For Call Centers Leaders
  • For Business Leaders & Key Decision Markers

LEARN MORE
 

Digital Triage

Digital Triage

Rapidly improve digital experience and enable​ new delivery channels

  • Digital Commerce Rapid Implementation
  • Enterprise-grade Digital Commerce​
  • Custom-made eCommerce Platform Hypercare
  • Digital Front-ends Hypercare
  • Rapid Integration to Delivery Services
  • Cognitive Testing for eCommerce

LEARN MORE
 

Business Process Automation & ​IT Operations Cost Optimization​​

Business Process Automation & ​IT Operations Cost Optimization​​

Optimize business processes and boost efficiency through automation. Uncover waste, overcapacity and hidden budget leaks across IT.

Business Functions​
  • Agile RPA & ​Cognitive Automation​
  • Smart Procurement​
IT Spending​
  • Telecom & Cloud Expense Optimization​
  • Software License Expense Management​
  • Technology Landscape Simplification​
  • IT Operations Productivity Improvement​

LEARN MORE
 

Operational Intelligence​

Operational Intelligence​

Monitor the health of technology-enabled business and operation functions through the integration of operational, technology and back-end data​.

  • Operational Intelligence for Mission-critical Processes​
  • Intelligent Application Performance Monitoring​
  • Rapid Financial Dashboard Implementation​

LEARN MORE
 

Other Services

Other Services

Navigating this fast-changing environment requires agility and fresh thinking. As we reinvent how we work, live and play, Softtek is helping clients across all disciplines and from every angle. We will help you address your toughest challenges, with our full portfolio of services, so your business is fit for today and prepared for the new normal.

LEARN MORE
 
 

OPTIMIZE YOUR OPERATIONS & REDUCE WASTE

 
RAPID REMOTE WORKPLACE ENABLEMENT
DIGITAL TRIAGE
BUSINESS PROCESS AUTOMATION & IT OPERATIONS COST OPTIMIZATION
OPERATIONAL INTELLIGENCE

Virtualize infrastructure, applications on-premise, hybrid and cloud infrastructure scenarios.

Services combine capabilities from multiple disciplines to achieve rapid solutions, and can be performed end to end, or in close combination with client experts to cover technology and capability gaps.

Engagement types:
Softtek CoEs
  • Rapid assessments
  • SWAT teams
  • Consulting
  • Implementation
  • Support
  • Management
  • End user training
  • Productivity & Optimization
  • Virtualization
  • Monitoring
  • Workplace
  • Cyber Security
  • Cloud

Rapidly assess and securely enable workers to work from home or on the move

Use Cases:

For office workers​
Combine different virtualization strategies to bring apps and functions they need wherever they are, in a secure way.
For Field Services​ Workers​​
Enhance the ability of field services personnel through mobile devices.
Call center
Enable and deploy call center and service desk teams that can operate 100% remotely, enabling work from home, securely and efficiently.
For Business Leaders & Key Decision Markers​
Rapid deployment of business performance dashboards in any device.

Core Technologies/Platforms:

Vmware, Citrix, AWS, Azure, Office 365, MS Teams, Enterprise Applications (on premise/cloud/hybrid), AWS, Azure​

Enhance your eCommerce and digital delivery throughput. Scaling up eCommerce capacity, and providing a range of services to rapidly improve digital experiences or enable new digital sales channels.

We combine capabilities from our application and infrastructure management practices, agile development, API & integration practice, as well as our own IP solutions.

Engagement types:
Softtek CoEs​
  • Rapid assessments
  • SWAT teams
  • Consulting
  • Implementation
  • Hypercare Support
  • Enterprise Application
  • Development
  • UX
  • API & Microservices
  • Cloud
  • Application Management & Support

Minimize the possibility of digital channels instability or saturation.

Use Cases:

Rapid Digital Commerce Implementation:
Workaround your digital channels instability or saturation.
Enterprise-grade Digital Commerce
Implement Omni-channel enterprise grade Digital Commerce and CRM platforms.
Custom-made eCommerce Platform Hypercare
Rapidly stabilize and fine-tune legacy eCommerce platforms, to prevent sales process disruption caused by demand spikes, while a long-term solution is set in motion.
Digital Front-ends Hypercare
Understand your customer behavior, identify improvement areas and fix any issues that may affect your customers experience.
Rapid Integration to Delivery Services
Connection to digital delivery service platforms to rapidly enable new or temporary delivery mechanisms in case of core channel disruptions.
Cognitive Testing for eCommerce
Rapidly enable eCommerce test scenarios aided by AI and cognitive technologies.

Core Technologies/​Vendors:​​

C/4H, Salesforce, bespoke eCommerce platforms, SaaS eCommerce platforms, broad range of web & front-end technologies.

Rapidly optimize and automate business processes. Uncover waste, overcapacity and hidden budget leaks across the IT functions.

A combination of capabilities from all our practices, including business process services as well as technology services practices.
We also use FRIDA, our cognitive automation platform, which allows charge by BOT in production, minimizing costs and time to solution.

Engagement types:
Softtek CoEs
  • Rapid assessments
  • Advisory
  • Consulting
  • Optimization project and Program management
  • Service Transformation
  • Managed services are a longer-term alternative
  • Cognitive Automation
  • Smart Procurement
  • Telco & Cloud Expense Management
  • Digital Enterprise Architecture
  • Application Modernization
  • Intelligent IT Operations

Optimize business processes and boost efficiency through automation. Uncover waste, overcapacity and hidden budget leaks across IT.

Use Cases:

Business Functions​

Agile RPA & Cognitive Automation
The use of FRIDA™ Cognitive Automation Platform accelerates the implementation of “bots” to replace manual tasks, generating immediate savings on diverse business processes; its AI/ML engine allows for human-like interactions and advanced task automation. ​
Smart Procurement
From rapid assessment to purchasing execution, our procurement practice has the tools, processes and a ready-to-serve digital platform to rapidly rationalize spend without disruption to your supply chain.

IT Spending Categories​​

Telecom & Cloud Expense Optimization
Through analytical tools and service billing expertise our experts provide recommendations that yield 20-30% savings
Software License Expense Management
Review and analyze software license and subscription expenses and find ways to minimize them.
Technology Landscape Simplification
Take a deep look into the usually complex and expensive application landscape and outline a roadmap to stabilize, simplify and optimize operation-related costs.
IT Operations Productivity Improvement
Detect improvement opportunities, and recommendations, which may imply tool adoption, process maturity improvement or eventually delegating IT Operations tasks to Softtek teams, to increase productivity and reduce costs. ​

Core Technologies/​Vendors:​

These services cover all core technologies used by large enterprises and are not limited to a core set of technologies or vendors. Softtek IP: Frida RPA, Frida Cognitive Testing, Frida Service Management, Frida CloudOps Reference instances, RVM model, B2P Platform and many other Softtek assets.

Monitoring the integral health of technology-enabled business and operations functions requires seamless integration of operational, technology and critical back-end data into business relevant metrics.

Our Operational Intelligence Services are designed to provide real-time visibility into core business functions, in addition to application and infrastructure health monitoring.

Engagement types:
Softtek CoEs
  • Assessment
  • Rapid instrumentation projects
  • BI solution implementation
  • Information Management/Business Intelligence
  • Advanced Business Analytics & Cognitive Analytics
  • Cognitive Automation
  • IT Infrastructure Management

Monitor the health of technology-enabled business and operation functions through the integration of operational, technology and back-end data​.

Use Cases:

Operational Intelligence for Mission-critical Processes
Gain KPI visibility of critical business functions that depend on application and IT infrastructure availability and performance (like eCommerce, digital order entry or customer interactions).
Intelligent Application Performance Monitoring
Enables proactive identification of performance or availability issues for mission-critical applications, even before end-users are aware of any issue. FRIDA™ Cognitive Automation Platform enables non-repetitive application monitoring, emulating and measuring more human-like behavior and providing relevant metrics.
Rapid Financial Dashboard Implementation
Pre-built Financial Performance Measurement Dashboard can be rapidly deployed to provide the CFO and executives with timely and accurate financial metrics to support informed decision-making.

Core Technologies/ Vendors:

FRIDA™ Cognitive Automation, BI Platforms, Softtek’s CFO Dashboard.

JOIN OUR WEBCAST: FROM BRICK AND MORTAR TO DIGITAL BUSINESS AT RECORD PACE

 

  Find out how top industry leaders are leveraging technology during this time of mandated digitization.   April 28th, 2020
2:00pm ET /
1:00pm CT / 11:00am PT  
REGISTER NOW
GabrielMorales
Gabriel Morales
Global IT Director, Cinépolis
GabrielMorales
Josh Rosenfeld
Digital Operations, 24 Hour Fitness
GabrielMorales
Jaime Palacios
SVP Digital & Innovation
Softtek
GabrielMorales
Stephanie Moore
SVP Marketing Softtek and Former Forrester Analyst

 

 

 

 

WEBCAST: THE AIKIDO APPROACH TO DIGITAL TRANSFORMATION

 
 

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From brick and mortar to digital business

Technology Executives Take the Lead

 
 

TAP INTO THE RIGHT RESOURCES WITH A SOFTTEK EXPERT​

 

 
 

TIME TO EVOLVE

 
 
 
Softtek - time to evolve
Rapidly integrate and benefit from emerging technologies.



 

Build the intelligent platform to connect data, systems, people and things.


 

Embrace market, organizational, and operational changes as a matter of routine.


 

We build, operate and optimize the intelligent digital platform our clients rely on to continuously capture new business opportunities.

 
 
Softtek
 
 
 
 
 
About Softtek
Founded in 1982, Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.
 
 
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