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Digital Triage Services

Now, more than ever, a solid digital capability is key.

Rapidly integrate new digital sales channels, enhance your eCommerce and digital delivery throughput, quickly scale capacity or revamp your clients’ digital experience.

The digital capabilities you always needed, but faster

Our Digital Triage services are packaged and designed for fast delivery and implementation. They tackle specific improvements that should not be postponed and wait months through traditional hiring mechanisms.

Rapidly enable new digital sales channels
Expedite eCommerce platform enhancements
Increase digital delivery throughput
Drastically scale up
Iteratively revamp the user experience
Launch new channels and integrate functions customers will love
Consult with our Digital Triage team

Offerings for Digital Triage

Designed for fast action. Our teams rapidly address urgent needs to enable or quickly enhance the performance of current digital investments.

Urgently address
unstable or saturated
platforms or channels.

Digital Commerce Workaround:
Rapid deployment of fully functional temporary digital channels to overcome instability or saturation.

Custom-made eCommerce Platform Hypercare:
Rapidly stabilize and fine-tune legacy eCommerce platforms, preventing sales disruptions due to demand spikes, while a long-term solution is set in motion.

Quickly expand or
overhaul digital
delivery.

Delivery Channels Rapid Integration:
Connection to digital delivery service platforms to rapidly enable new or temporary delivery mechanisms in case of core channel disruptions.

Digital Front-ends Hypercare:
Understand your customer's behavior, identify improvement areas and fix issues that may affect your customers' experience.

eCommerce Cognitive Testing:
Rapidly enable eCommerce test scenarios aided by AI and cognitive technologies.

Rapidly implement
best-in-class
eCommerce.

Rapid Enterprise-grade Commerce:
Implement Omni-channel enterprise-grade Digital Commerce and CRM platforms.

eCommerce Go – Transaction-based model:
Launch Hybris and Magento eCommerce in less than two weeks, and rely on our digital marketing teams to generate customers and sales; pay by transaction and keep all profits.

Marketing Services for eCommerce:
Our own digital marketing agency works in tandem with our Digital Triage team to craft demand generation and eCommerce sales.

What’s behind our
Triage services?

Softtek Digital Platforms and Commerce advisory and technology services are built around agile delivery methods, modern architectures, and empowered by dedicated centers of excellence where engineering and business domains intersect.

VIRTUALIZATION
WORKPLACE
MONITORING
CYBERSECURITY
CLOUD

By combining a broad set of skills, a highly mature service model and the accumulated experience of thousands of eCommerce, mobile and CX projects, we can act as that agile partner to rapidly improve Digital channels capabilities. Our delivery approaches combine the use of SWAT teams, rapid assessments, Agile pods, reference instances, accelerators, Playbooks, automations and AI tools, plus a growing core of best practices specifically tailored for Digital Commerce plays.

By combining a broad set of skills, a highly mature service model and the accumulated experience of thousands of eCommerce, mobile and CX projects, we can act as that agile partner to rapidly improve Digital channels capabilities. Our delivery approaches combine the use of SWAT teams, rapid assessments, Agile pods, reference instances, accelerators, Playbooks, automations and AI tools, plus a growing core of best practices specifically tailored for Digital Commerce plays.

By combining a broad set of skills, a highly mature service model and the accumulated experience of thousands of eCommerce, mobile and CX projects, we can act as that agile partner to rapidly improve Digital channels capabilities. Our delivery approaches combine the use of SWAT teams, rapid assessments, Agile pods, reference instances, accelerators, Playbooks, automations and AI tools, plus a growing core of best practices specifically tailored for Digital Commerce plays.

By combining a broad set of skills, a highly mature service model and the accumulated experience of thousands of eCommerce, mobile and CX projects, we can act as that agile partner to rapidly improve Digital channels capabilities. Our delivery approaches combine the use of SWAT teams, rapid assessments, Agile pods, reference instances, accelerators, Playbooks, automations and AI tools, plus a growing core of best practices specifically tailored for Digital Commerce plays.

By combining a broad set of skills, a highly mature service model and the accumulated experience of thousands of eCommerce, mobile and CX projects, we can act as that agile partner to rapidly improve Digital channels capabilities. Our delivery approaches combine the use of SWAT teams, rapid assessments, Agile pods, reference instances, accelerators, Playbooks, automations and AI tools, plus a growing core of best practices specifically tailored for Digital Commerce plays.

By combining a broad set of skills, a highly mature service model and the accumulated experience of thousands of eCommerce, mobile and CX projects, we can act as that agile partner to rapidly improve Digital channels capabilities. Our delivery approaches combine the use of SWAT teams, rapid assessments, Agile pods, reference instances, accelerators, Playbooks, automations and AI tools, plus a growing core of best practices specifically tailored for Digital Commerce plays.

Read how our customers improved their digital channels

Rapid creation of COVID-19 national emergency platform
National Health Services Institution

 

Replacing brick & mortar revenue with digital "gyms"
Largest private fitness chain

 

Shifting to cinema on demand for new movie releases
3rd largest global cinema chain

 

Predicting demand and enhancing customer experience
Top 5 quick service restaurant chain

 
 
 
 

If you’d like to explore our digital triage services, fill up the form below and one of our consultants will reach out to discuss your needs.

ContactUs

Learn more about what we do

Digital Commerce Radar

June 2020 edition

We regularly update our commerce radar, a simple list of established and up and coming platforms and options for Digital Commerce, to keep track of the evolving landscape. It can be useful to identify new technologies, platforms, functionality and trends by following what’s new and what’s working.

While we mostly use this radar for ourselves, we’ve had been asked to share a few times and decided to make it available for anyone interested.

Download

Let me know when this is updated

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About Softtek
Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.

© 2020 Softtek