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Digital Triage Services

Now, more than ever, a solid digital capability is key.

Rapidly integrate new digital sales channels, enhance your eCommerce and digital delivery throughput, quickly scale capacity or revamp your clients’ digital experience.

The digital capabilities you always needed, but faster

Our Digital Triage services are packaged and designed for fast delivery and implementation. They tackle specific improvements that should not be postponed and wait months through traditional hiring mechanisms.

Rapidly enable new digital sales channels
Expedite eCommerce platform enhancements
Increase digital delivery throughput
Drastically scale up
Iteratively revamp the user experience
Launch new channels and integrate functions customers will love
Consult with our Digital Triage team

Launching the first touchless cinema experience, bringing movies and the food the love to our guests homes and many more things: we could not have done so much in so little time without an agile attitude and solid engineering.”

CIO – Global Cinema Chain
 
 

Offerings for Digital Triage

Designed for fast action. Our teams rapidly address urgent needs to enable or quickly enhance the performance of current digital investments.

Urgently address
unstable or saturated
platforms or channels.

Digital Commerce Workaround:
Rapid deployment of fully functional temporary digital channels to overcome instability or saturation.

Custom-made eCommerce Platform Hypercare:
Rapidly stabilize and fine-tune legacy eCommerce platforms, preventing sales disruptions due to demand spikes, while a long-term solution is set in motion.

Quickly expand or
overhaul digital
delivery.

Delivery Channels Rapid Integration:
Connection to digital delivery service platforms to rapidly enable new or temporary delivery mechanisms in case of core channel disruptions.

Digital Front-ends Hypercare:
Understand your customer's behavior, identify improvement areas and fix issues that may affect your customers' experience.

eCommerce Cognitive Testing:
Rapidly enable eCommerce test scenarios aided by AI and cognitive technologies.

Rapidly implement
best-in-class
eCommerce.

Rapid Enterprise-grade Commerce:
Implement Omni-channel enterprise-grade Digital Commerce and CRM platforms.

eCommerce Go – Transaction-based model:
Launch Hybris and Magento eCommerce in less than two weeks, and rely on our digital marketing teams to generate customers and sales; pay by transaction and keep all profits.

Marketing Services for eCommerce:
Our own digital marketing agency works in tandem with our Digital Triage team to craft demand generation and eCommerce sales.

CUSTOMER SPOTLIGHT

Leading car maker increased dealership visits by 65%

Softtek implemented a unique digital platform to harmonize customers’ changing expectations, dealership needs, and the sales and marketing processes.


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30% increase in prospect appointments
Increase 65% in showroom visits rates
Full visibility of marketing campaigns
Linked 100% of deals to digital campaigns through CRM

CUSTOMER SPOTLIGHT

Automotive leader drives sales through enhanced customer journeys

Applying agile methodologies and experience KPIs to develop a digital CX strategy, and drive lead conversion and car sales.


Learn how  
23% increase of the customer lifetime value
Frictionless customer engagement, with 360 customer view
Omnichannel customer experience
Targeted marketing improved business opportunities and sales
Increased lead conversion rate
 
 

What’s behind our
Triage services?

Softtek Digital Platforms and Commerce advisory and technology services are built around agile delivery methods, modern architectures, and empowered by dedicated centers of excellence where engineering and business domains intersect.

VIRTUALIZATION
WORKPLACE
MONITORING
CYBERSECURITY
CLOUD

By combining a broad set of skills, a highly mature service model and the accumulated experience of thousands of eCommerce, mobile and CX projects, we can act as that agile partner to rapidly improve Digital channels capabilities. Our delivery approaches combine the use of SWAT teams, rapid assessments, Agile pods, reference instances, accelerators, Playbooks, automations and AI tools, plus a growing core of best practices specifically tailored for Digital Commerce plays.

By combining a broad set of skills, a highly mature service model and the accumulated experience of thousands of eCommerce, mobile and CX projects, we can act as that agile partner to rapidly improve Digital channels capabilities. Our delivery approaches combine the use of SWAT teams, rapid assessments, Agile pods, reference instances, accelerators, Playbooks, automations and AI tools, plus a growing core of best practices specifically tailored for Digital Commerce plays.

By combining a broad set of skills, a highly mature service model and the accumulated experience of thousands of eCommerce, mobile and CX projects, we can act as that agile partner to rapidly improve Digital channels capabilities. Our delivery approaches combine the use of SWAT teams, rapid assessments, Agile pods, reference instances, accelerators, Playbooks, automations and AI tools, plus a growing core of best practices specifically tailored for Digital Commerce plays.

By combining a broad set of skills, a highly mature service model and the accumulated experience of thousands of eCommerce, mobile and CX projects, we can act as that agile partner to rapidly improve Digital channels capabilities. Our delivery approaches combine the use of SWAT teams, rapid assessments, Agile pods, reference instances, accelerators, Playbooks, automations and AI tools, plus a growing core of best practices specifically tailored for Digital Commerce plays.

By combining a broad set of skills, a highly mature service model and the accumulated experience of thousands of eCommerce, mobile and CX projects, we can act as that agile partner to rapidly improve Digital channels capabilities. Our delivery approaches combine the use of SWAT teams, rapid assessments, Agile pods, reference instances, accelerators, Playbooks, automations and AI tools, plus a growing core of best practices specifically tailored for Digital Commerce plays.

By combining a broad set of skills, a highly mature service model and the accumulated experience of thousands of eCommerce, mobile and CX projects, we can act as that agile partner to rapidly improve Digital channels capabilities. Our delivery approaches combine the use of SWAT teams, rapid assessments, Agile pods, reference instances, accelerators, Playbooks, automations and AI tools, plus a growing core of best practices specifically tailored for Digital Commerce plays.

Read how our customers improved their digital channels

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Hospitality | Application Services
Fitness Industry Pioneer Improves Club Safety with Contactless Solutions

Softtek enables Digital Member Scheduling Capabilities during Global Pandemic.

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Case Study | Hospitality | Intelligent Operations | IT Infrastructure Services | Data and AI | Application Management CS | Data and AI CS | Intelligent Operations CS | Digital Triage CS | It Cost Optimization CS | Application Management PT CS  | Data And Ai PT CS  | Digital Triage PT CS | Intelligent Operations PT CS  | It Cost Optimization PT CS
Casual Dining Leader Transforms Guest Experience and Optimizes Operations

Softtek helps iconic American Restaurant Leader save 30% in cost through managed services and increase guest loyalty by 25% with a Digital Guest Experience platform.

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Hospitality | Consumer Packaged Goods | Cloud Services | Application Services
Global cinema chain partners with Softtek to boost profitable growth through digital transformation

 

Strategic partnership to enable growth through enhanced digital ecosystems.

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If you’d like to explore our digital triage services, fill up the form below and one of our consultants will reach out to discuss your needs.

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Learn more about what we do

Digital Commerce Radar

June 2020 edition

We regularly update our commerce radar, a simple list of established and up and coming platforms and options for Digital Commerce, to keep track of the evolving landscape. It can be useful to identify new technologies, platforms, functionality and trends by following what’s new and what’s working.

While we mostly use this radar for ourselves, we’ve had been asked to share a few times and decided to make it available for anyone interested.

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Let me know when this is updated