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CASE STUDY / BANKING & FINANCIAL SERVICES

European Global Bank, implement an Omnichannel Enterprise Banking platform reaching +1.5 M corporate clients

Customer Banking platform operating 140M+ transacction per year at Northamerica, Latam & Europe.



About the customer

Customer-centric global financial services group, also one of the largest financial institutions in the world.

Global Bank with presence in >30 countries

>50 M
clients

Enterprise Banking Business Unit: High-profitability, High lifetime-value accounts

 

Business challenges

The Banks need to standardize customer experience across all enterprise banking channels to increase brand preference, facilitating products and services acquisition.

 
1

Localize & Agile Deployment of E-Banking platform to different countries in Latam.

2

Heterogeneous regulatory requirements, financial products & services offering.

3

Avoid disruptions to clients during transition process.

How Softtek comes into play

Softtek helped to create a highly customizable Enterprise Banking implementation solution that connects more than 10 different business processes in a multiplatform omnichannel experience.

Implementation of collaboration model supported by Agile Methodology.

Use of corporate knowledge and local geographies.

Delocalized and exchange of resources.

Implementation of Softtek Nearshore Management Model.

Group 385

Business impact

The Bank needs to standardized enterprise banking customer experience, integrating and evolving channels capabilities to an omnichannel digital banking model.

TOP 3

World Mobile Banking Apps according to one of the main business technology analyst.

+40%

helping to increase service subscription revenue.

1.5M

Enterprise clients in different countries across the Americas.

+140M

Global transactions per year.

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