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CASE STUDY / CPG

Food processing leader optimizes technology management to support growth plans

Softtek partners with a Global Food Company to optimize core business processes, enhance and support hundreds of applications and develop end user functionality.



About the customer

Global food company dedicated to bringing local favorite foods to communities everywhere. They offer quality food in 18 countries at a range of price points and across diverse categories.

Operations in 18 countries

640,000 points of sale

208 distributed centers

70 manufacturing facilities

 

Softtek provided a world class support organization, enabling our company’s aggressive growth plan and optimizing our resources.

IT Project Leader

Business challenges

The company was implementing a global growth strategy and expanding into new markets via company acquisitions in the US and LATAM. The absence of governance in their processes was preventing the achievement of their business goals.

 
1

Need to ensure the permanent availability and continuity of the core business processes.

2

Optimize, enhance, and support 100+ applications & deliver end user functionality.

3

Flexible delivery model needed to enable quick product releases and support a fast moving environment.

4

Reliance on stable and continuous operation to achieve business objectives.

How Softtek comes into play

Softtek engaged as a long-term strategic partner to provide end-to-end assessments, implementation of industry best practices for the Consumer Packaged Goods industry, and assistance in the implementation of Application Management Processes for USA, Mexico, and LATAM.

Establishment of real-time monitoring and service-level dashboards to provide visibility into business processes and insight for rapid troubleshooting of issues.

Enablement of full control efficiency of operations, and visibility of both the SAP and Non-SAP landscape.

Measurement of relevant data points based on a service-level-driven management approach allowed business management to react to business challenges more quickly.

Implementation of a Maintenance and support Methodology aligned with Industry Standards such as ITIL and Service Management Lifecycle approach.

Creation of a support environment based on industry and customer best practices to standardize SAP and non-SAP Business applications.

Group 385

Business impact

Over the past 4 years we have helped our Client to successfully execute on an aggressive growth strategy enabled by technology.

90%

Backlog reduction up to 90% in relation to the previous service desk

25%

Cost reduction of support services up to 25%

21%

Improvement of Service level agreements (continuous improvement)

5 years

Awarded 5 year Contract Renewal

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