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CASE STUDY / HEALTHCARE

Global health insurance provider optimizes resource consumption and business operations through PMO



About the customer

US-based and internationally managed insurance and healthcare company with several subsidiaries offering specialized healthcare services.

Coverage in
+200 countries

1.6MM
health professionals

95MM
international customers

24/7 customer service, with service centers in more than 50 languages

 

Business challenges

Our client was experiencing difficulties meeting growth goals due to a lack of visibility and standardized processes in managing more than 40 concurrent global projects.

 
1

Aggressive growth goals to expand market share through mergers & acquisitions

2

Improvement was needed for the integration and unification of business operations

3

Improve information security to ensure business continuity

4

Speed up the onboarding process for project managers to improve delivery capabilities and meet the fluctuations in demand

How Softtek comes into play

Softtek implemented quality assurance, advanced reporting, real-time monitoring, and project execution methodologies to streamline project delivery, supporting our client’s ability to meet market share growth goals.

Softtek implemented PMO services tailored to meet the needs of global commercial operations and support individual projects.

Facilitated knowledge transfer sessions to define and formalize processes & artifacts that were applied throughout all dimensions of PM practices.

We established best practices for onboarding project management talent, giving local areas the ability to onboard local talent at a moment’s notice.

Group 385

Business impact

Softtek’s PMO services improved the visibility and accuracy of all projects globally, allowing our client to reduce time to market and consistently meet business demands.


100%

Achieved 100% governance rating and compliance with internal methods and processes

65%+

reduction in onboarding time for project managers

Improved

the visibility and accuracy of project status and all associated delivery dates

Increased

project documentation, simplifying and reducing efforts associated with maintenance

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