Leading global provider of insurance and other financial services
life insurance company for USA & Mexico.
The organization sought to ensure business continuity and operational stability over time.
Improve the customer experience of services provided.
Timely attend new business trends.
Consolidate operating models, generating process optimization and savings
Extend coverage to core/critical appliactions
Stabilization of global metrics
Business metrics per application
2.0 Governance Model
Metrics improvements Backlog & Register
New Model Implemented Application Portfolio Transformation
business continuity and system reliability.
increase in customer satisfaction associated with business & IT services provided (compared with previous measures).
time to market improvement for new products development & development.
savings in IT applications maintenance.