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CASE STUDY / INSURANCE

Leading Global Provider of Insurance and other Financial Services Increases Business Agility and Improves Customer Satisfaction

Application Management Services.



About the customer

Leading global provider of insurance and other financial services

#1
life insurance company for USA & Mexico.

60+
countries

100M+
clients

 

Business challenges

The organization sought to ensure business continuity and operational stability over time.

 
1

Improve the customer experience of services provided.

2

Timely attend new business trends.

3

Consolidate operating models, generating process optimization and savings

How Softtek comes into play


Year 1
change management


Year 2
Extend coverage to core/critical appliactions


Year 3
Stabilization of global metrics


Year 4
Business metrics per application


Year 5
2.0 Governance Model


Year 6-8
Metrics improvements Backlog & Register


Year 9-11
New Model Implemented Application Portfolio Transformation

Group 385

Business impact

Ensured

business continuity and system reliability.

90%+

increase in customer satisfaction associated with business & IT services provided (compared with previous measures).

20%

time to market improvement for new products development & development.

22%

savings in IT applications maintenance.

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