Global premium car manufacturer.
passengers cars sold in 2019
production and assembly sites across 14 countries
Global sales network with representation in 140+ countries
The operational limitations of after market auto-service processes were impacting customer experience and satisfaction.
Original car service check-in and checkout processes were impacting customer satisfaction and dealership operations.
Essential to avoid negative impacts on image and loyalty associated with a bad customer experience.
Opportunity to optimize operational cost of dealerships and provide extended service hours.
Personnel availability limited service capacity.
Softtek implemented a versatile, secure digital kiosk solution that adapted to individual dealership needs in order to streamline the car service process and enhance customer experience.
Re-design and streamline vehicle service check-in and check-out to increase efficiency and enchance customer experience.
Configure Kiosks to meet dealership's main operational needs.
Ensure the safety and security of client-kiosk digital processes through mobile app.
Softtek’s innovative solution established seamless car service reception and delivery, delighting customers and providing operational efficiencies that allowed the extension of service hours.
Built-in ability to launch targeted after-sale service promotions by location
Increased dealership's efficiency and optimized operational costs
Implemented a complete, self-service digital platform to fulfill post-sales services
Established a new disruptive customer experience in the market, providing extended service hours (24x7)