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GOVERNMENT & PUBLIC SERVICES

ENABLING DIGITAL EVOLUTION OF CITIZEN SERVICES AND GOVERNMENT PROCESSES THROUGH THE RIGHT USE OF TECHNOLOGY.

The new digital economy impacts government agencies and their interaction with citizens, forcing them to have more agile, intelligent, digital and safe services for their operation and interactions. Meanwhile, public budgets have been modified and limited by situations such as COVID-19 and its economic, social and health impact, increasing the pressure to increase levels of efficiency, transparency and optimization in spending execution.

Mandates

 

Among many challenges, the government and public services sector need to work on a short, medium and long-term agenda, which rapid decision making and execution. These challenges include:

transparency
Transparency
 
maximize-spend
Budget management efficiency
 
mobility-services
Digital citizen services channels
 
technology-modernization
Technological modernization
 
data-protection
Data and information protection
 
consumer-focused
Agile and informed decision making
 

Softtek enables new digital capabilities and solutions to accelerate the evolution of the public sector.

For over 35 years, Softtek has been working with public sector entities, enabling their digital evolution with a focus on streamlining inter-institutional operation and citizen experience. Through digital technologies and service models, companies can modernize their technological platforms, enable digital citizen services and maximize the collection and spending execution processes under strict budget control and alignment to institutional objectives.

 
Optimization of information security capabilities
Agile resource management in extraordinary situations
Optimize and transform data analytics strategy
Digitalization & Automation of services to reach and benefit more people
Multiple digital channels for citizen services and inter-institutional operation
Technological infrastructure and applications modernization
Transparency in the allocation and execution of budget

Certifications 

 
certificationsUS-gov

Federal Government solutions

Digital Governance

 

Digital Governance

  • Digital experience for citizen users

  • Digitization & automation

  • Council box

  • Virtual citizen assistant

  • Application modernization

Tax & Revenue Management

 

Tax & Revenue Management

  • Income taxes

  • Customs and trade taxes

  • Social security taxes

  • Healthcare taxes

  • House development tax

  • Data analytics for compliance and fraud detection

Health & Human Services

 

Health & Human Services

PUBLIC HEALTHCARE & PENSIONS

  • Clinical status information

  • Digital communication

  • Contact tracing

  • Digital citizen services

  • Safety

Government IT Operations

 

Government IT Operations

  • ITO

  • Application Development

  • GRP

  • Quality Assurance

Cyber & Information Security

 

Cyber & Information Security

  • Ellenton Vector (Data protection)

  • Managed Security Services
    • IT security and risk management
    • Identity and access management
    • Security assessment and testing
    • Security operations

  • Cybersecurity Defense Operations Center

State, Local & Education solutions

 

Digital Governance

Digital Governance

  • Digital experience for citizen users

  • Digitization & automation

  • Council box

  • Virtual citizen assistant

  • Application modernization

 

Tax & Revenue Management

Tax & Revenue Management

  • Income taxes

  • Customs and trade taxes

  • Social security taxes

  • Healthcare taxes

  • House development tax

  • Data analytics for compliance and fraud detection

 

Government IT Operations

Government IT Operations

  • ITO

  • Application Development

  • GRP

  • Quality Assurance

 

Smart Cities

Smart Cities

  • Energy management solution

  • Infrastructure inventory management, reporting and predictive analysis

 

Higher Education

Higher Education

  • Full ITO management

  • Software Quality Assurance

 

Cyber & Information Security

Cyber & Information Security

  • Ellenton Vector (Data protection)

  • Managed Security Services
    • IT security and risk management
    • Identity and access management
    • Security assessment and testing
    • Security operations

  • Cybersecurity Defense Operations Center

Technology Services

 
 
 
Agile Development
 
 
 
IT Cost Optimization
 
 
 
Operational Intelligence
 
 
 
Business Process Digitization & Automation
 
 
 
Mobile
 
 
 
Big Data & Analytics
 
 
 
Machine Learning. (Cognitive Analytics)
 
 
 
Cybersecurity Solutions
 

How we are helping clients in the Government & Public sectors

Latin American Health Service Provider
Patient- centric Solution to Respond Quickly to the Changing Pandemic Conditions

 

Latin American National Social Security Institute
Benefits 75M+ Citizens through Process Digitization

 

Latin American Federal Government Revenue Service
Exceeded Annual Revenue Goal by over US $3B

 

Latin American National General Customs Administration
6%+ Increase in Foreign Trade Tax Revenue

 
 
 
 
 

About Softtek Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.

© 2020 Softtek