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THE HEALTH INDUSTRY — ADDRESSING COVID-19

Innovation cannot be stopped due to the pandemic, rather, it’s the only way to face it. Leading enterprises understand innovation is the key to confronting the operational challenges triggered by the crisis, and how it can help them take advantage of the hidden opportunities.

The digital customer journey that was once an optional channel has now become the only way to reach customers, thus enabling and making digital services available has become a top priority.

Coronavirus is spreading exponentially across the globe, and governments, healthcare providers and companies need to implement drastic measures to curb the spread of the disease. There is a strong belief among digital health providers that their services are especially important given the current circumstances. There are already more than 800 million users of digital health services worldwide, including symptom checkers, mental health support, digital therapy, telehealth, fitness solutions, to name a few segments that provide services remotely.

Remote care is a necessary channel to ease pressure on health systems. At Softtek, we believe we can act as the common thread between health companies and patients, thanks to the experience we’ve been developing for years, albeit in less urgent scenarios than the one we’re facing today.

Digital health solutions can be used effectively throughout the coronavirus patient ‘life-cycle,’ from triage and self-assessment to quarantine and post quarantine management. The most important thing is to act quickly to overcome barriers and attain a broad incentive for the implementation of digital solutions.

Softtek can help you with key strategies, capabilities and accelerators.

Mandates

 

 

viaje digital-1
Strengthen the digital customer journey
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Digital partnerships
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Process outsourcing
costos
Reduce costs through digitalization and automation of processes
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Expand digital communication channels with patients
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Accelerate the adoption of telemedicine

React, Recover & Grow with the right solutions

Softtek offers a suite of rapid deployment solutions that can be developed and implemented on an agile basis to help you in 5 areas:

 

Rapid Remote Workplace Enablement

Rapid Remote Workplace Enablement

Rapidly and securely enable workers to work from home or on the move:

  • For office workers​
  • For Field Services​ Workers​
  • For Call Centers Leaders
  • For Business Leaders & Key Decision Markers

 

Digital Triage

Digital Triage

Rapidly improve digital experience and enable​ new delivery channels

  • Digital Commerce Rapid Implementation
  • Enterprise-grade Digital Commerce​
  • Custom-made eCommerce Platform Hypercare
  • Digital Front-ends Hypercare
  • Rapid Integration to Delivery Services
  • Cognitive Testing for eCommerce

 

Business Process Automation & ​IT Operations Cost Optimization​​

Business Process Automation & ​IT Operations Cost Optimization​​

Optimize business processes and boost efficiency through automation. Uncover waste, overcapacity and hidden budget leaks across IT.

Business Functions​
  • Agile RPA & ​Cognitive Automation​
  • Smart Procurement​
IT Spending​
  • Telecom & Cloud Expense Optimization​
  • Software License Expense Management​
  • Technology Landscape Simplification​
  • IT Operations Productivity Improvement​

 

Operational Intelligence​

Operational Intelligence​

Monitor the health of technology-enabled business and operation functions through the integration of operational, technology and back-end data​.

  • Operational Intelligence for Mission-critical Processes​
  • Intelligent Application Performance Monitoring​
  • Rapid Financial Dashboard Implementation​

 

Other Services

Other Services

Navigating this fast-changing environment requires agility and fresh thinking. As we reinvent how we work, live and play, Softtek is helping clients across all disciplines and from every angle. We will help you address your toughest challenges, with our full portfolio of services, so your business is fit for today and prepared for the new normal.

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How we are helping clients in the Healthcare sector

All
 
React
 
Recover
 
Grow
 

Digital Onboarding
Biometrics and Artificial Intelligence

 

Quickly and easily manage new client registrations using a mobile phone camera. No filling out forms or physical attendance required.

The solution uses biometric technology and AI application as measures to protect against fraud and guarantee regulatory compliance.

Remote “Alive Status” verification through voice

 

Remote “Alive Status” verification through voice

Many procedures and processes require the physical presence of a beneficiary to demonstrate that they are “alive,” which is why at-risk groups like older adults and retirees must stand in lines at care centers.

Combining biometric technology and AI for voice recognition, the solution allows clients to remotely validate their alive status using a simple and intuitive interface, even for users who are unfamiliar with digital media.

In this way, clients can remotely and safely carry out procedures while avoiding discomfort, risk and the need for intermediary assistance.

Preventive Analytics: Customer Churn

 

Preventive Analytics: Customer Churn

Customer turnover poses a permanent challenge to the sustainability of organizations in the health industry. High dropout rates are a serious problem and are directly correlated with loss of income and increased client acquisition spending.

Today we are using the full potential of Machine Learning and data mining to predict customer churn. How? Among other things, solutions based on these technologies make it possible to examine the past behavior of clients to determine what their future actions are likely to be, thus helping identify those at risk of “emigrating.”

Transactional Fraud Analysis and Prevention
Behavior Analysis

 

Transactional Fraud Analysis and Prevention

The need to quickly conduct procedures remotely reinforces the importance detecting transactional fraud and identity theft.

The solution is based on behavioral analysis, through what is called a “digital fingerprint,” which combined with AI models, allows the creation of dynamic patterns to identify potentially risky cases that create an alert when the transaction strays away from normal parameters.

The end user can even register exceptions and manage behavioral rules, helping create a “safe zone” with the end user’s custom specifications.

It’s implemented quickly, doesn’t require applications or plugins, and is completely omni-channel.

Latin American Governmental Health Services Organization
Digital Triage

 

A digital channel was implemented as a form of remote online interaction between clients and health services during the COVID-19 pandemic.

The solution aims to respond quickly to changing needs during the various phases of the pandemic. It was implemented in record time through the “Continuous Everything” approach.

In addition to the Digital Triage process, the app includes general information of interest for clients such as clinic and authorized care center locations, digital delivery of prescriptions and shift management.

Social Listening for professional services company

 

Social Listening for professional services company

The application for Social Listening generates quantitative and qualitative information about the company’s mentions on social media.

It leverages an algorithm that collects data generated on networks related to how customers interact with services and brands. Using Cognitive services (Text Mining + Sentiment Analysis), dashboards are updated with real-time analytics with key information upon which to act.

Medical equipment tracking and preventative maintenance
Medical clinics group in LATAM

 

This solution integrates elements of the IoT (Internet of Things) for the acquisition and processing of geolocated data in closed and small spaces, with real-time analytics for equipment tracking and generating predictive models to optimize its use.

It can interact with any type of data and signal in a simple and effective way, and in this way meet needs in closed or small spaces, with precision down to the centimeter through the use of “beacons.”

The architecture of open APIs allows the integration of all types of data and signals, both analog and digital, creating a scalable base upon which to build and monetize new cloud-based operational capabilities based on IoT.

Medical equipment efficiency and preventative maintenance
Residential services in LATAM

 

The blauLabs platform has different modules (data analysis, reports, alarms, etc.) that allow for analytics, variable correlation and inter-area comparisons, based on available measurements which can be consulted from any internet-enabled device.

The solution is fully scalable, both in modules and in new sites or assets, so you can carry out an initial pilot that is limited to certain areas or data series without worrying about scaling it later. It also helps our clients comply with ISO 50001 standards.

We’ve helped our clients achieve energy efficiency by searching for savings. We begin with a study to identify the intervening energy sources (electricity, water, gas), then evaluate their current and historical consumption to understand the energy matrix of the plant. The areas, machinery or processes with the greatest consumption are then determined, allowing their future use and consumption to be estimated in order to make decisions.

Pharmaceutical Lab and Health Services in LATAM
Virtual Assistant

 

Virtual Assistant

The virtual assistant allows for the automation of daily processes while also obtaining valuable information from client conversation analysis.

The use of cognitive services such as Natural Language Processing (NLP) empowers the chatbot to converse in an intuitive and natural way.

One particularly innovative case involves the intelligent automation of Customer Care actions through sentiment analysis, which allows real-time scaling and the ability to switch immediately to human assistance when there’s a critical issue it cannot solve, or when it’s detected that client is experiencing discomfort or frustration.

Optical document reader and text extraction

 

The app uses a service that recognizes text and characters from images, photos and video, in real time, using only a mobile phone camera.

This allows the insurance agent to read and extract key information from documents, licenses and cards to facilitate processes like renewals or making a quote, without having to request or manually enter data.

“Smart reader” of paper documents to automate procedures
Health Services Organization

 

The app uses a service that recognizes text within video in real time, using only a mobile phone camera.

This function allows you to take data from a policy, certificate or form, simply scanning the paper and letting the app leverage Cognitive Automation to complete the rest of the process in seconds, without the need to manually enter data.

Social Distancing Monitoring
Attention to the public in Health Services

 

Through the application of Deep Learning models, the algorithm can identify people in real time and determine their distance from others and raising alarms upon detection of a value outside the defined thresholds.

Additionally, the model can monitor the amount of entries or departures to control a facility’s recommended capacity.

Advanced analytics collects this data and creates heat and density maps of the flow of people, allowing spaces to be redesigned to optimize their functionality and reduce risks.

Retail Customer Care and Health products
Apps with Augmented Reality

 

Softtek has developed a platform to deploy applications that leverage Augmented Reality to provide interactive information about objects at which a mobile phone camera is pointed.

One of the use cases relates to the need to avoid physical contact with products in order to reduce the risk of COVID-19 infections.

Instead of grabbing medicine or medical products in a pharmacy to see the details written on the package, it can be obtained instantly using a mobile phone camera.

Innovation Lab-as-a-Service
Case Study (Available only in Spanish)

 

Innovation Lab-as-a-Service

 
 

About Softtek Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.

© 2020 Softtek