Key Findings Global delivery shows no signs of slowing down. Latin American strategies underpin global delivery with increasingly mature services. The region offers buyers three routes to value. Rate cards for IT services don’t tell the whole story. Build the business case with care—India comparisons are flawed without solid insight. Local providers must play the global delivery card too.

This HfS Research study qualifies the Latin American market in terms of service, quality and scale. The study is principally for buyers as well as industry stakeholders that want to understand what Latin America can offer as a destination for IT and business service delivery.

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