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INSURANCE

The digital journey has become mandatory, and enabling digital products & services is a priority

The insurance industry is facing many challenges due to rapid technology advances, such as the unprecedented emergence of new competitors (Insuretechs) and new business models (pay-per-use, dynamic pricing, micro-segmented discounts). Today’s players must swiftly evolve to remain competitive in a digital world.

Softtek leverages strategy, capabilities & key accelerators to help organizations.

We enable evolution through data-centered solutions, AI, automation, and digital channels, supported by accelerated innovation models and globally-optimized intelligent technology management models.

Improve digital customer experience to increase customer retention
Maximize revenue and profitability through automation and intelligent solutions
Optimize IT costs through smart management solutions
Enable new business models that maximize competitiveness in a digital environment

Mandates

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Strengthen the Digital Consumer Journey
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Digital Partnerships
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Business Process Outsourcing
business model
New Business Models
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Brand Enhancement Campaigns
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New Products or Discounts for Retention and New Client Acquisition

React, Recover & Grow with the right solutions

Softtek has created a series of solutions that can be implemented and deployed flexibly to tackle the challenges facing the healthcare industry.

 

Low-Touch Economy

Low-Touch Economy

Rapidly enable hybrid work models, while ensuring a safe return to the office.

  • Enable the remote workplace​
  • Collaborative integration of remote teams
  • Call center automation & virtualization
  • Digital Passport for employee clearance and restriction management
  • Proactive digital communication and crisis management
  • Prioritize employee safety

 

Insurance Customer Experience

Insurance Customer Experience

Swiftly improve your digital experience and enable new channels to interact with policyholders and partners. Deploy your omnichannel digital experience through our application and infrastructure management, agile development, and API management capabilities.

  • Demand generation
  • Customer experience design & engineering
  • e-Commerce platform and payment methods
  • Customer-care analytics
  • Digital marketing
  • Mobile-first approach
  • Quick capability and service integration
  • Software and solution testing

 

Industry Accelerators

Industry Accelerators

We offer accelerators, enablers, use cases, and pre-trained cognitive models geared towards the Healthcare industry.

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Application Development

Application Development

As the pioneer and largest provider of Nearshore development services, we build next generation applications using agile and DevOps, maximizing Onshore and Nearshore delivery to speed up roadmaps, team engagement and productivity goals.

  • Modern app development (µSvc, API, Mobile/Responsive, WCM, Cognitive APIs)
  • Application QA, testing and validation
  • Cognitive Testing Automation for Software & Apps
  • App design and development through Agile Pods onDemand
  • Minimize time-to-market

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ERP & Core

ERP & Core

Enable an intelligent, scalable, lean, and versatile platform. Softtek evolves legacy platforms to digital by establishing open platforms capable of sharing data and services for their use in commercial apps, relying on API-fication, BigData, Microservices, and AI.

  • SAP S/4 HANA for Insurance
  • Guidewire
  • SAP Roadmap for Insurance
  • Salesforce CRM
  • Microsoft Dynamics
  • Google Cloud
  • AWS
  • xHIS - EHR – EMR integration
  • Client Value Assessment

 

Process Automation

Process Automation

Automate business and operations processes that directly impact cost reduction, efficiency maximization and accelerate innovation in products and services.Softtek’s cognitive FRIDA automation services help solve complex problems using deep learning and related AI technologies to understand and process a wide variety of information, including video, photos, free-form text, voice, pdfs, scanned documents and other non-structured data.

  • Catalogue of bots preconfigured to insurance processes
  • FRIDA Cognitive Automation
  • Business Automation as a Service

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Operational Intelligence

Operational Intelligence

Monitor the operational health of technology-enabled processes through the transparent integration of business information and technical KPIs.

  • Operational intelligence for critical business processes
  • Smart application performance monitoring
  • Quick implementation of financial dashboards
  • Advanced IT Operations (AMS & ITIS)
  • Site Reliability Engineering
  • DIEGO Digitized Governance
  • Proactive performance monitoring
  • Intelligent Automation
  • Global 24x7 coverage
  • Application streamlining
  • Infrastructure management

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Business Analytics

Business Analytics

At Softtek, our solid industry experience and data & analysis capabilities guarantee that our clients will have quality information, along with the most advanced tools and commercial algorithms to enable agile decision-making and maximize the value derived from data.

  • Advanced Data Analytics
  • Insights-as-a-Service
  • E2E Advanced Analytics
  • Machine Learning Capabilities

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Digital Acceleration Lab

Digital Acceleration Lab

Discover, create, and test digital capabilities with the potential to transform the Insurance sector.

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How are we supporting our clients in the Insurance sector

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Insurance
Leading Global Provider of Insurance and other Financial Services Increases Business Agility and Improves Customer Satisfaction

Application Management Services.

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Insurance | Intelligent Automation
Softtek Empowers a Global Insurance Claims Service Provider

Through business process automation.

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Insurance
Top 5 Insurance Company

Ensures Operations Continuity and Enables New Business Models through Enterprise Management Services.

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Insurance
Leading Car Insurance Provider

Capitalizes on Market Opportunities and Enables Business Growth.

Read More

Insurance
Top Global Health Insurance Company

Ensure Project Objectives to Reduce Resource Consumption through PMO Services.

What’s behind Softtek’s Guidewire services?

Softtek’s Guidewire offering is powered by service models and operational processes that are centered on quality and agility, and are backed both by industry certifications and analyst recognition (Gartner, Forrester, Everest Group).

We leverage our expertise in Nearshore services and distributed development capabilities to design the best Guidewire project and service execution alternatives for our clients.

Our Guidewire offering is enhanced by, and evolves with, our Center of Excellence and Insurtech ecosystems, ensuring that insurers remain at the forefront of innovation.

Implementation & Upgrade
Maintenance & Operation
Agile Pods
Specialized Services
Center of Excellence
  • Management and execution of process implementation projects Core: ClaimsCenter, PolicyCenter, BillingCenter
  • Cloud-centered strategic consulting for product and version selection
  • Global, Guidewire specialized AMS with the highest quality certifications
  • Automated monitoring and interactions
  • Integrated request, problem, and solution evolution management
  • Agile pods designed and built according to SAFe standards, and organized by product or client
  • Enabled integration with IT and business teams, accelerating the generation of value for our clients
  • Teams specialized by profile and product
  • Automation services powered by FRIDA
  • Guidewire-specialized Testing and Cognitive Testing services
  • Digital layer development services
  • Continuous talent development and certification in latest versions
  • Specialization by product category: ClaimsCenter, PolicyCenter, BillingCenter
  • Continuous generation of capabilities with proprietary LMS platforms
  • Idea Management + development of new initiatives and integration of relevant CoE’s (Data&AI / Automation / E-Commerce / CX-UX, etc)
 
 

About Softtek Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.

© 2021 Softtek