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The digital journey has become mandatory, and enabling digital products & services is a priority

The insurance industry is facing many challenges due to rapid technology advances, such as the unprecedented emergence of new competitors (Insuretechs) and new business models (pay-per-use, dynamic pricing, micro-segmented discounts). Today’s players must swiftly evolve to remain competitive in a digital world.

Softtek leverages strategy, capabilities & key accelerators to help organizations.

We enable evolution through data-centered solutions, AI, automation, and digital channels, supported by accelerated innovation models and globally-optimized intelligent technology management models.

Improve digital customer experience to increase customer retention
Maximize revenue and profitability through automation and intelligent solutions
Optimize IT costs through smart management solutions
Enable new business models that maximize competitiveness in a digital environment


viaje digital-1
Strengthen the Digital Consumer Journey
Digital Partnerships
Business Process Outsourcing
business model
New Business Models
Brand Enhancement Campaigns
New Products or Discounts for Retention and New Client Acquisition

React, Recover & Grow with the right solutions

Softtek offers a suite of rapid deployment solutions that can be developed and implemented on an agile basis:


Rapid Remote Workplace Enablement

Rapid Remote Workplace Enablement

Rapidly and securely enable workers to work from home or on the move:

  • For office workers​
  • For Field Services​ Workers​
  • For Call Centers Leaders
  • For Business Leaders & Key Decision Markers


Digital Triage

Digital Triage

Rapidly improve digital experience and enable​ new delivery channels

  • Digital Commerce Rapid Implementation
  • Enterprise-grade Digital Commerce​
  • Custom-made eCommerce Platform Hypercare
  • Digital Front-ends Hypercare
  • Rapid Integration to Delivery Services
  • Cognitive Testing for eCommerce


Business Process Automation & ​IT Operations Cost Optimization​​

Business Process Automation & ​IT Operations Cost Optimization​​

Optimize business processes and boost efficiency through automation. Uncover waste, overcapacity and hidden budget leaks across IT.

Business Functions​
  • Agile RPA & ​Cognitive Automation​
  • Smart Procurement​
IT Spending​
  • Telecom & Cloud Expense Optimization​
  • Software License Expense Management​
  • Technology Landscape Simplification​
  • IT Operations Productivity Improvement​


Operational Intelligence​

Operational Intelligence​

Monitor the health of technology-enabled business and operation functions through the integration of operational, technology and back-end data​.

  • Operational Intelligence for Mission-critical Processes​
  • Intelligent Application Performance Monitoring​
  • Rapid Financial Dashboard Implementation​


Other Services

Other Services

Navigating this fast-changing environment requires agility and fresh thinking. As we reinvent how we work, live and play, Softtek is helping clients across all disciplines and from every angle. We will help you address your toughest challenges, with our full portfolio of services, so your business is fit for today and prepared for the new normal.


How are we supporting our clients in the Insurance sector

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Leading Global Provider of Insurance and other Financial Services Increases Business Agility and Improves Customer Satisfaction

Application Management Services.

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Insurance | Intelligent Automation
Softtek Empowers a Global Insurance Claims Service Provider

Through business process automation.

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Top 5 Insurance Company

Ensures Operations Continuity and Enables New Business Models through Enterprise Management Services.

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Leading Car Insurance Provider

Capitalizes on Market Opportunities and Enables Business Growth.

Global Insurance and Financial Services Provider Increases Business Agility and Improves Customer Satisfaction

Increases Business Agility and Improves Customer Satisfaction.

Top Global Health Insurance Company

Ensure Project Objectives to Reduce Resource Consumption through PMO Services.

Industry Accelerators


Driver Risk Reduction
Reduced risk for operators of heavy machinery


Leverages a Machine Learning model that is ‘trained’ to recognize behavioral batters based on eye movements and facial expressions that may infer sleepiness in drivers of heavy machinery in construction or engineering.

If signs of distraction are detected, such as sleepiness or suspicious behavior, an instant alert goes off that reduces the number of accidents and minimizes reckless driver behavior.

Can be implemented as a pilot with lower-cost equipment and a shared camera.


Digital Acceleration Lab


Digital Acceleration Lab


Digital Onboarding
Biometrics and Artificial Intelligence


Quickly and easily manage new client registrations using a mobile phone camera. No filling out forms or physical attendance required.

The solution uses biometric technology and AI application as measures to protect against fraud and guarantee regulatory compliance.


Transactional Fraud Analysis and Prevention
Behavior Analysis


Transactional Fraud Analysis and Prevention

The need to quickly conduct procedures remotely reinforces the importance detecting transactional fraud and identity theft.

The solution is based on behavioral analysis, through what is called a “digital fingerprint,” which combined with AI models, allows the creation of dynamic patterns to identify potentially risky cases that create an alert when the transaction strays away from normal parameters.

The end user can even register exceptions and manage behavioral rules, helping create a “safe zone” with the end user’s custom specifications.

It’s implemented quickly, doesn’t require applications or plugins, and is completely omni-channel.analysis.


“Smart reader” of paper documents to automate procedures
Health Services Organization


The app uses a service that recognizes text within video in real time, using only a mobile phone camera.

This function allows you to take data from a policy, certificate or form, simply scanning the paper and letting the app leverage Cognitive Automation to complete the rest of the process in seconds, without the need to manually enter data.


Remote “Alive Status” verification through voice


Remote “Alive Status” verification through voice

Many procedures and processes require the physical presence of a beneficiary to demonstrate that they are “alive,” which is why at-risk groups like older adults and retirees must stand in lines at care centers.

Combining biometric technology and AI for voice recognition, the solution allows clients to remotely validate their alive status using a simple and intuitive interface, even for users who are unfamiliar with digital media.

In this way, clients can remotely and safely carry out procedures while avoiding discomfort, risk and the need for intermediary assistance.


Preventive Analytics: Customer Churn


Preventive Analytics: Customer Churn

Customer turnover poses a permanent challenge to the sustainability of organizations in the insurance industry. High dropout rates are a serious problem and are directly correlated with loss of income and increased client acquisition spending.

Today we are using the full potential of Machine Learning and data mining to predict customer churn. How? Among other things, solutions based on these technologies make it possible to examine the past behavior of clients to determine what their future actions are likely to be, thus helping identify those at risk of “emigrating.”


Minor Vehicular Damage Estimates


Minor Vehicular Damage Estimates through Image Processing

Artificial Vision is one of the areas where AI can provide immediate value. I can train a model for automated image processing and object identification, as well as pattern and detail recognition. Frees personnel from manual processing and delivers accurate results, as well as the ability to process large, unstructured and ever-changing datasets.

By analyzing cell phone images, the app can recognize and classify the type and severity of damage to a piece or a section of a vehicle, thus accelerating the claims process through intelligent automation.


Social Listening for professional services company


Social Listening for professional services company

The application for Social Listening generates quantitative and qualitative information about the company’s mentions on social media.

It leverages an algorithm that collects data generated on networks related to how customers interact with services and brands. Using Cognitive services (Text Mining + Sentiment Analysis), dashboards are updated with real-time analytics with key information upon which to act.


Optical document reader and text extraction


The app uses a service that recognizes text and characters from images, photos and video, in real time, using only a mobile phone camera.

This allows the insurance agent to read and extract key information from documents, licenses and cards to facilitate processes like renewals or making a quote, without having to request or manually enter data.

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About Softtek Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.

© 2021 Softtek