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Intelligent Automation Services

Empower employees, ensure decision-making and streamline processes with hyperautomation.

We help brands reach new levels of operational efficiency and improve business process quality by bringing intelligence to information-intensive tasks. Softtek’s intelligent automation services allow organizations to streamline business workflows beyond the scope of traditional automation technologies.

Increase data-driven decision making and predictability to improve resiliency across the enterprise

In a quickly shifting market, adaptability is essential. The digital-ready consumer has advanced, and organizations rely on more than just a strong product to stay relevant. End- users expect technology that can respond to their needs before they even ask.

Predictability based on properly curated and analyzed data makes the difference in anticipating market trends and customer preferences. In order to keep competitive, automation and artificial intelligence technologies provide the ability to handle complex requirements at the pace of changing expectations.

Helping organizations initiate or enhance their RPA journeys, Softtek combines emerging and traditional technologies with market-savvy talent. With cross-industry learnings gained from our 20+ years of automation experience, we bring the needed cohesion and upgrade to enterprises’ automation journeys.

Example automation use cases include: 

Customer Service: Attention to clients via virtual agents, with adequate integration of human in the loop.
HR & Training: Enhanced recruiting, job market predictions, continuous and personalized digital learning, automated onboarding
Marketing: Hyperpersonalization, market analysis, dynamic pricing, social listening
Finance: Functions including accounts payable, accounts receivable, payroll, and treasury.
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Automation by Industry

Our deep vertical expertise combined with industry-specific solutions provides a faster time to business impact at any stage of your automation strategy.




We train AI to leverage individual behaviors, preferences, fears, beliefs and interests to personalize experiences.

More Retail services

Banking & Insurance


Banking & Insurance

Softtek uses AI to boost revenues through personalization of services; lower costs through automation; and uncover new opportunities based on processes, generating insights from vast troves of data.

More on Financial Services




AI offers tremendous potential for industry. It’s already making production more efficient, more flexible, and more reliable.

See more Industrial services

Transport & Travel


Transport & Travel

If the future’s the destination, AI technologies are the direct route.

See more on Transport & Logistics




Predictive infrastructure maintenance via infrared inspection offers huge savings, addressing potential faults before they happen.

See other Utilities services


Closing the gap on efficiency, resiliency, and customer experience through the full range of intelligent automation services.

Discovery & Advisory

Launch ideas into reality, harnessing Softtek’s platform for crowdsourcing and process mining for innovation. Consult with the experts based on your unique business goals. Design the strategy that uniquely suits your industry, talent and culture.

Cognitive Automation

Extend the reach of your automation program with AI, computer vision, and Natural Language Understanding, Generation and Processing, among other cognitive technologies.


Bolster critical business processes and efficiency while freeing up time for your workforce to focus on human-essential tasks.

Monitoring & Governance

Keep your finger on the pulse of automation performance, across platforms and departments, with FRIDA Flight Control.

Maintenance & Strike Teams

Unify efforts across business and tech, and streamline continuous improvements based on run-service analytics and specialist consulting.

Case Studies

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Case Study | FRIDA | Intelligent Automation
How Softtek Brought Hyper-Automation to Related Companies

Frida Automation.

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Insurance | Intelligent Automation
Softtek Empowers a Global Insurance Claims Service Provider

Through business process automation.

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Banking & Financial Services | Intelligent Automation
One of the Major North American Bank

Softtek helped improve customer experience & Business Process platforms through an Intelligent Digitization & Automation Framework.

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Retail | Quality Engineering | Intelligent Automation | Agile Software Development
Top 10 retailer in Mexico

Through Softtek’s Cognitive services, “FRIDA,” the client automated complex business processes, maximized employee potential by reassigning them to value-added activities inside the organization and reduced human errors in business and financial operations. 

Read More

Automotive | Intelligent Automation | Agile Software Development
Global Automobile and EV manufacturer

Applying agile methodologies and customer experience KPIs to develop a digital CX strategy that drives car sales.


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Digital Commerce Radar

June 2020 edition

We regularly update our commerce radar, a simple list of established and up and coming platforms and options for Digital Commerce, to keep track of the evolving landscape. It can be useful to identify new technologies, platforms, functionality and trends by following what’s new and what’s working.

While we mostly use this radar for ourselves, we’ve had been asked to share a few times and decided to make it available for anyone interested.


Let me know when this is updated