CASE STUDY / BANKING & FINANCIAL SERVICES
Improve business KPIs through the evolution of customer service processes and integration of new payment service for customers.
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Large European financial institution with international money transfer services.
4M+ Customers
90+ different currencies
150+ Countries
Develop a digital platform solution to increase clients’ scope and improve customer experience.
Simplify the integration & management of new partners.
Develop corporate scope and improve business revenue.
Increase geographic coverage and market participation.
Softtek deployed an Agile development team to work in different functional areas covering internal apps, marketing campaigns, compliance and payments.
Maintain online business transactions platform
Develop and integrate marketing loyalty campaigns.
Migrate business applications
Develop new functionalities, channel notifications or services cancellations.
The financial institution improved their customer experience through a digital payment platform & new payment services for customers.
Integrated new payment services for customers
Improved go-to-market, simplifying the integration of new partners
Increased customer satisfaction with new notifications channel and payment service
Enabled 45 paying agents to cover 100+ countries
Reduced customer service costs through process automation
