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CASE STUDY / BANKING & FINANCIAL SERVICES

Large European Financial Institution Reduces Customer Service Costs

Improve business KPIs through the evolution of customer service processes and integration of new payment service for customers.



About the customer

Large European financial institution with international money transfer services.

4M+ Customers

90+ different currencies

150+ Countries

 

Business challenges

Develop a digital platform solution to increase clients’ scope and improve customer experience.

 
1

Simplify the integration & management of new partners.

2

Develop corporate scope and improve business revenue.

3

Increase geographic coverage and market participation.

How Softtek comes into play

Softtek deployed an Agile development team to work in different functional areas covering internal apps, marketing campaigns, compliance and payments.

Large-European-Financial-graphic

Maintain online business transactions platform

Develop and integrate marketing loyalty campaigns.

Migrate business applications

Develop new functionalities, channel notifications or services cancellations.

Group 385

Business impact

The financial institution improved their customer experience through a digital payment platform & new payment services for customers.

Integrated new payment services for customers

Improved go-to-market, simplifying the integration of new partners

Increased customer satisfaction with new notifications channel and payment service

Enabled 45 paying agents to cover 100+ countries

Reduced customer service costs through process automation

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