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CASE STUDY / HEALTHCARE

Top-rated medical assistance network strengthens market leadership through Agile application services

Enterprise Management Solutions Life-cycle | Application Management | Application Development | Enterprise Agile Development | Modern Application Development.



About the customer

LATAM leader in medical assistances

40%
market share

2.5M+
clients

140K+
medical services network

45+
in operation

 

Business challenges

The organization sought to strengthen its leadership in the market and improve customer satisfaction through application services.

 
1

Improve healthcare service experience and satisfaction.

2

Ensure business operation continuity to provide the best client experience.

3

Optimize operative processes to improve client satisfaction.

4

Improve time to market of products and services.

How Softtek comes into play

We partnered with our client to implement an overall optimization of back-end and client facingprocesses through AMS and Agile development methodologies, in order to revitalize customerexperience and improve customer satisfaction.

2010
Improve and optimize operative prcesses / Application Maintenance & Development.

2011
Optimize the forecast tool, analyzing the impact of health care cost increases.

2012
Support the development of the new core business application / Agile Development.

2013
Maintain abd support the reimbursement platform for healthcare services to increase customer satisfaction.

2015
Technical &Functional reengineerng to improve the customer experience of client-facing channels/technology academies.

2016
Asume the operation of applications that direct and manage the process flows of healthcare systems / 100% Near Shore.

2018
Asume the operation of SAP R3 core platform / innovation initiatives.

2019
Explore new technologies like machine learning to democratize information in the organization.

2020
Digital transformation innovation of business processes.

Group 385

Business impact

Impact Overview

Softtek achieved the desired improvement in CX, as well significant time-to market and cost reductions, helping our client continue to provide best-in-class service.

#1

Customer has maintained its leadership position for the last 10 years, supported by our services

99%+

availability of supported applications, ensuring the business operation

Cost reduction

in business processes through innovative developments and automatization

50%

time to market improvement, increasing functionality and meeting legal requirements

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