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CASE STUDY / GOVERMENT & PUBLIC SERVICES

Latin American National General Customs Administration Sees 6%+ Increase in Foreign Trade Tax Revenue

Full digital transformation and customer experience redesign.



About the customer

The solution facilitates and simplifies information flows between businesses and government agencies involved in cross-border trade, allowing authorities and government agencies to receive and access necessary information for the payment of fees, tariffs, taxes and quotas.

2M+
Invoices
(per month)

1M+
eDocuments
(per month)

300+
B2G & B2B

processes with multiple
modalities

 

Business challenges

The public agency needed a complete digital transformation to avoid tax fraud, improve the experience of the officers, and automate and digitize core processes.

 
1

Paperless strategy converting manual processes into electronic documents.

2

Reduce time in customs clearance.

3

Have information prior to customs clearance for the succesful implementation of risk analysis.

4

Easily search and access information from remote locations to a central information repository.

5

Influence the competitiveness of the economy by allowing participation in the processesof foreign trade.

6

Reduce costs in physical space for storage and care.

How Softtek comes into play

Softtek provided a digital solution that digitized the information, authorizations and collections for a faster and more reliable process.

Full Digital Transformation: Customer Experience Redesign, Business Process Mapping, Application Development & Maintenance, Hybrid-cloud enabled IT Operation.

Ultra-large scale program: 1.6 million man-hours (AppDev), 6 year contract.

Incremental integration and replacement of legacy applications.

Fiscal fraud-prevention model (Business Analytics).

Digital Identity, eSignatures, eDocument processing.

Multi-platform solution: Portal, BPM, EDI, SOA, Business Analytics, Cloud IaaS, Legacy Co-existence.

Group 385

Business impact

Increased tax-payer enrollment & total tax revenue, and avoided under-declaration of merchandise value, effectively preventing fiscal fraud all in a paperless solution with more control, efficiency & security experience.

6%+

increase in foreign-trade tax revenue (first year)

Improved

"Doing Business Ranking” (9 positions)

15%+

operational & logistics cost reduction

$76B

increase in international trade volume per year

32%+

cost reduction associated with meeting regulations

31%+

reduction in filling costs

38%+

reduction in total document submission time

32%

reduction in resolution time for fillings

Award

Federal Government Digital Implementation, ISG Top 25 Digital Transformation Project (World-wide)

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