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CASE STUDY / GOVERMENT & PUBLIC SERVICES

Latin American Health Service Provider Patient centric Solution to Respond Quickly to the Changing Pandemic Conditions

Enablement of a digital channel for citizens to interact with national healthcare services during the pandemic.



About the customer

One of the largest Social Security Institution in Latin America.

75M
users

4M+
pensionaries

126M
annual medic consultations

5K
Medical Facilities

 

Business challenges

Patient-centric solution to quickly respond to the changing needs throughout phases of the pandemic.

 
1

React to changes and health needs of users due to COVID-19.

2

Count and allocate resources according to hospital demand.

3

Renew the user mobile application to provide updated information that helps mitigate contagions.

How Softtek comes into play

Softtek provided a digital solution that digitized the information, authorizations and collections for a faster and more reliable process.

Mobile first approach supporting all available digital channels.

Take advantage of cloud capabilities, SaaS solutions, Low Code/No Code platforms, APIs and µServices.

Group 385

Business impact


User experience improvement

Social distancing enablement

IT resources efficiency

Procedures digitization

Real-time information

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