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CASE STUDY / GOVERMENT & PUBLIC SERVICES

Latin American Federal Government Revenue Service Exceeded Annual Revenue Goal by over US $3B

Multi-platform managed services delivery model with Agile mindset implemented for more than 2.5M users.



About the customer

One of the largest revenue service agencies in Latin America.

2.5M+
users

100M+
Annual Invoices

4.5M+
yearly tax forms processed

US $3B+
yearly tax collection

 

Business challenges

The organization sought to improve and automate the tax collection process for tax payers and increase citizen participation in the collection exercise.

 
1

Need to increase taxpayer enrollment & total tax revenue.

2

Taxpayer experience: assisted annual payment to self-service annual tax returns.

3

Withstand interaction peaks (in 10 days, 90% of the tax declarations happen).

How Softtek comes into play

Softtek provides conceptualization, implementation and continuous improvement of multiyear, large-scale application development & maintenance contracts.

Customer experience design: “returns your money”.

Incremental data model implementation: multi-channel single view of taxpayer status.

Risk analysis model: self service tax declarations only for “reliable taxpayers” and vendors.

Incremental platform: portal, payment system, fiscal rules engine.

Multi-platform managed services delivery model with agile mindset (2-3 months to implement new fiscal rules).

Group 385

Business impact

The organization increased taxpayer enrollment & total tax revenue through a new user experience platform, helping citizens meet their tax payments in an easier way and receive their returns automatically, quickly and simply.

2.5M > 4.5M

increase in tax declarations

US $3B+

tax revenue above annual revenue goal

75%

positive feedback on social networks, mostly related to self-service capabilities

Fraud reduction

In deductible expenses and over-declaration

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