CASE STUDY / GOVERMENT & PUBLIC SERVICES
Multi-platform managed services delivery model with Agile mindset implemented for more than 2.5M users.
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One of the largest revenue service agencies in Latin America.
2.5M+
users
100M+
Annual Invoices
4.5M+
yearly tax forms processed
US $3B+
yearly tax collection
The organization sought to improve and automate the tax collection process for tax payers and increase citizen participation in the collection exercise.
Need to increase taxpayer enrollment & total tax revenue.
Taxpayer experience: assisted annual payment to self-service annual tax returns.
Withstand interaction peaks (in 10 days, 90% of the tax declarations happen).
Softtek provides conceptualization, implementation and continuous improvement of multiyear, large-scale application development & maintenance contracts.
Customer experience design: “returns your money”.
Incremental data model implementation: multi-channel single view of taxpayer status.
Risk analysis model: self service tax declarations only for “reliable taxpayers” and vendors.
Incremental platform: portal, payment system, fiscal rules engine.
Multi-platform managed services delivery model with agile mindset (2-3 months to implement new fiscal rules).
The organization increased taxpayer enrollment & total tax revenue through a new user experience platform, helping citizens meet their tax payments in an easier way and receive their returns automatically, quickly and simply.
increase in tax declarations
tax revenue above annual revenue goal
positive feedback on social networks, mostly related to self-service capabilities
In deductible expenses and over-declaration
