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CASE STUDY / GOVERMENT & PUBLIC SERVICES

Latin American National Social Security Institute Benefits 75M+ Citizens through Process Digitization

US $60M+ estimated yearly internal savings from efficiencies in digitized processes.



About the customer

One of the largest social security institutions in Latin America.

75M+
Users.

21M+
workers with occupational risk insurance.

4M+
pensionaries.

 

Business challenges

Provide digital platforms for social security pensionaries and improve the user experience while generating operational efficiencies and reducing costs.

 
1

Service requests from beneficiaries required their physical presence at offices.

2

Manual processes for enrollment, validity of rights, medical disability, pension applications.

3

High operational cost, discretionary decision making.

How Softtek comes into play

Softtek developed the institution’s mobile app and digitized more than 90+ citizen critical procedures through yearly updates.

Digital transformation services.

Incremental strategy to business process and application portfolio modernization.

Business processes: enrollment & collections, medical services, pension funds, insurance, administration & finance.

Services: Application Development, Maintenance & Support, Information Management, BI.

Technology stack: mobile, web, digital technologies, APIs/ microservices, data warehouses, BI/analytics, mainframe.

Group 385

Business impact

230M+

digitalized requests per year.

US $60M+

estimated per year internal savings from digitization efficiencies.

US 245M+

benefits to employers and beneficiaries from process digitization.

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