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CASE STUDY / BANKING & FINANCIAL SERVICES

Digital Transformation Through APIs and Microservices

Softtek’s Integration & Digital Transformation Center enhances commercial bank’s digital competitiveness.



About the customer

Leading Consumer Financial Services Institution.

20M
Serves over 20 million clients

1,000
branches within Mexico

5,000+
ATMs

One of the world’s leading commercial banks

 

There are very few providers that can move to a strategic partnership, and Softtek is one of those. The work they have done to help transform to digital is unbelievable.

Managing Director, Head

Business challenges

The bank wanted to build a modern and user-friendly digital platform that leveraged the robust business logic existing within legacy systems.

 
1

The bank was rapidly losing market share from banks with a better digital offering.

2

The previous approach of working with a collection of digital boutique firms was not yielding results.

3

Business logic was embedded in monolithic legacy systems.

4

Product managers required speed and flexibility to deliver new products and services.

How Softtek comes into play

Softtek created the Integration and Digital Transformation Center concept to enable the bank to build and evolve its digital platform faster than its competitors.

Softtek built a microservices platform to make the business logic available for the digital platform to leverage.

Developed Agile pods to work directly with business leaders and enable speed.

Softtek also provided system monitoring and production support to ensure performance and high availability.

The entire model was priced based in outcomes.

Group 385

Business impact


The bank regained its position as a top choice for digital consumer banking in Mexico

Improved time to market and expanded capacity needed to launch new products and services

Increased usability of mobile banking and other channels, improving the customer experience

Reduced the total operating cost of the mobile banking platform

We enabled new value for customers with the continuous development and deployment of new features

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