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CASE STUDY / NATURAL RESOURCES

With Enterprise Application Services, World’s leading fertilizer company Gains Efficiency, Reduces Costs and Leverages Real-time Information to Make Business Decisions

As regional partner, Softtek implemented technological solutions to consolidate, structure and manage information, as well as ensure business continuity, reduce costs and achieve a ticket efficiency of over 98%.



About the customer

World’s leading fertilizer company and provider of environmental solutions

38M+
tons of fertilizer delivered

60+countries with operations

Founded Over
100
years ago

13K+
employees

 

Business challenges

The agribusiness company needed an enterprise application platform that supports the multinational growth of the business, while simultaneously achieving operational efficiency and cost savings.

 
1

High operating costs & inefficient IT ticket management

2

Consolidate the regional shared services unit to leverage efficiency and cost reduction

3

Generate operational savings to allow innovation investments

4

Consolidate, structure and manage the available data to provide efficient andon time information for business decision

How Softtek comes into play

Softtek incorporated self-service processes to increase customer satisfaction

Group 385

Business impact

The agribusiness company achieved

100%

operations continuity

98%

tickets efficiency, generating cost reduction

25%+

increase in first time right resolution

68%+

tickets reduction, generating operational savings

Increased SAP utilization to leverage enterprise applications investment

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