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CASE STUDY / TRANSPORTATION

Logistics and Delivery Company Accelerates Time to Market for New Application Features

Softtek supports the evolution of the logistics business with Agile information technology services.



About the customer

One of the largest logistics & delivery companies.

5.5B
20M+ packages delivered daily, worldwide+D18.

$74B
500K+ employees.

495,000+
300M+ tracking requests per day

125,000
6K+ vehicles and 22K+ trailers.

11.5M
pick-up and delivery customers.

 

Business challenges

The logistics delivery company grew aggressively and expanded their delivery service quickly in over 30 countries, requiring new structural demands in their IT infrastructure and operations. They needed a dependable application to optimize speed and network capabilities, as well as modernizing their current digital processes to simplify cross-border shipping.

 
1

Business growth and high demand, requiringa quick solution.

2

Legacy digital services and processes.

3

Need to increase operational capacity and business productivity.

4

Large demand from customers, impacting customer service.

5

Inefficient use of frieght and vehicle miles and fuel.

How Softtek comes into play

Softtek proposed a nearshore model to transform and optimize the customer delivery experience by modernizing digital capabilities to support the expansion of extended hours and pickups. The new technology streamlined global shipments with Agile updates and advanced routes, allowing drone delivery to expaned networks including hospitals and university campuses.

Developed technology to support the expansion of extended hour services and weekend pickup and delivery.

Simplified cross-border shipping, adding Agile upgrades to digital services.

Invested in additional technology to improve the speed of the shipping network.

Optimized routes to enable a new customer service process

Drone delivery service expanded to university campuses and hospital networks.

Group 385

Business impact

100%

Enabled global logistics network system, optimizing assets utilization.

32%

Provided service differentiators to improve customer experience and brand loyalty.

Enable

Ensured FDA compliance were meton healthcare logistics systems.

34%

Increased in time to market for new application features.

90%

Reduced cost with nearshore capabilities and team.

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