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RESTAURANTS & HOSPITALITY

Empowering hospitality companies with technology to digitize the guest experience.

With the world continuously evolving, Hotels, Restaurants, and the Hospitality industry have to excel in an agile corporation by modernizing their technology to meet the shifting demands. Softtek works with clients in the hospitality segment to innovate through technology, generate operational excellence, provide outstanding customer experience, and mitigate risk.

Overview

Softtek helps iconic American Restaurant Leader save 30% in cost through managed services and increase guest loyalty by 25% with a Digital Guest Experience platform.

Rapid growth caused the casual dining leader to exceed their legacy technology. They were facing:

Unintegrated systems, technology, platforms,databases, software and hardware
Lack of documentation and no accurate reporting
No time to modernize
Outdated infrastructure and ITIL processes
 
 

Mandates

 

Among many challenges, Hospitality companies need to work on a short term and long-term agenda, with quick decision making and swift execution as the crisis unfolds. These short-term challenges and mandates include:

 

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Contactless order, delivery and pickup applications
Enabling new digital revenue channels/streams
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Strategic IT cost optimization
analytics
Demand generation and prediction analytics
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Processes and system updates to comply with social distancing
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Employee safety and health compliance
 
 
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Softtek Hotel Resource Management Platform Animated
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React, Recover & Grow with the right solutions

To tackle the six challenges, Softtek has created a series of flexible solutions that can be implemented and deployed rapidly:

 

White Label Omnichannel Ordering Solution

White Label Omnichannel Ordering Solution

Enhance the dining experience by bringing a powerful and reliable online ordering solution to clients.

 

Customer Insight & Analytics

Customer Insight & Analytics

Access technical and industry specific knowledge related to customer behavior and devise strategies to engage with guests and build brand loyalty

 

Enable New Digital Revenue Channels

Enable New Digital Revenue Channels

Deploy new and existing digital models to offset decline in traditional sales channels.

 

Remote Workplace Enablement

Remote Workplace Enablement

Enable and support workers to thrive at home or on the move, rapidly and securely, while meeting employee safety and health compliances.

 

Strategic IT Cost Optimization

Strategic IT Cost Optimization

Explore all areas of operational and financial waste within the Restaurant and Hospitality IT budget to shift scarce resources to what matters most to the business

 

On Demand Agile Pods

On Demand Agile Pods

Work with a collaborative team with various capabilities pursuing the goal of accomplishing strategic needs for a client.

 
 

How are we helping clients in the Restaurants & Hospitality sectors

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Casual Dining Leader Transforms Guest Experience and Optimizes Operations

Softtek helps iconic American Restaurant Leader save 30% in cost through managed services and increase guest loyalty by 25% with a Digital Guest Experience platform.

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About Softtek Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.

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