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Driving business transformation through the intelligent enterprise.

As human behavior and expectations continue to quickly evolve, it’s clear that delivering a frictionless customer and employee experience is now just as important as the actual products and services that retailers sell. At Softtek, we’re laser-focused on helping retailers reimagine retail and accelerate digital transformation— by creating intelligent digital platforms and experiences our clients rely on— to continuously drive new business value.


Home improvement retailer
transforms its digital platform

Mandates

Among many challenges, retail companies need to work on a short-term and long-term plan, with quick decision making and swift execution as the crisis unfolds. These short-term challenges and mandates include:

custmoer-recognition
Customer Experience
Accelerated digital adoption forces retailers to make the shopping experience easier, safer, and more efficient.
mix-interfaces
Selling
A wild mix of user interfaces based on different technologies and navigation schemes hampers user experience and employee efficiency
inventory
Supply Chain Management
Lack of accurate and up-to-date inventory data, lead times, and procurement timings leads to late and inefficient planning and prevents fast response
supply-sources
Sourcing
Difficulty in identifying the best supply sources, with data spread across disparate sources
innovate
Corporate Management
Uncertainty in finding the best way to innovate according to business needs
volatile-market
Planning
Any retailer dealing with highly seasonal merchandise needs to manage an increasing number of products with rapid changes in the product lifecycle

React, Recover & Grow with the right solutions

Softtek has created a series of rapid and flexible solutions that can be implemented and deployed to tackle the following challenges:

 

Digital Sales Services

Digital Sales Services

Demand generation, eCommerce platform, backend logistic efficiency, payment methods, last-mile delivery, and post-sale services tools

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Business Insight & Optimization

Business Insight & Optimization

Accurate, automated decision-making

Asset utilization, fraud & loss prevention, consumer insight, demand forecasting, energy/utilities management

 

Retail-Specific Solution Implementation & Management

Retail-Specific Solution Implementation & Management

Adoption of product/solution best practices

Business optimization: data, application & process integration

 

Intelligent IT Operations

Intelligent IT Operations

High availability of IT Application Services

Accountability & responsiveness to service incidents

Reduction of “Total Cost of Outcome”

 

Digital Transformation

Digital Transformation

A holistic understanding of digital market trends

Transformation of the business model, driving business through digital and making the IT organization a partner in business enablement

 

Business Automation

Business Automation

Cost-saving and efficient

Shift employee focus from rote, repetitive tasks to address critical business functions

 

Agile App Development & Management

Agile App Development & Management

Increase go-to-market speed

Enhance the quality of deliverables

Prototype and create MVPs to facilitate customer A/B testing

 

Other Services

Other Services

Softtek has created a series of flexible solutions that can be implemented and deployed rapidly for the COVID-19 context

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How we are helping clients in the Retail sector

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Retail
Top home improvement retailer

Softtek helped one of the biggest home improvement retailers to transform its technology platform through a variety of IT services to support the business operations required for growth and expansion.

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Retail
Office product & solutions leader in the USA and Canada

Softtek implements a solution to dramatically improve customers’ online shopping experience-

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Retail | Software Engineering | Quality Engineering
Top 10 retailer in Mexico

Through Softtek’s Cognitive services, “FRIDA,” the client automated complex business processes, maximized employee potential by reassigning them to value-added activities inside the organization and reduced human errors in business and financial operations. 

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Automotive | Retail | SAP | Cloud Services | Digital Triage | Digital Sales Services
One of the largest automotive aftermarket suppliers in Mexico

Through Softtek’s solutions and services the client unified its technological platform to reduce costs, increased its international and national presence and improved customer satisfaction and experience.

 
 
 
 

About Softtek Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.

© 2020 Softtek