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CASE STUDY / BANKING & FINANCIAL SERVICES

Top 5 largest bank in Mexico reduced time-to-market for integrating new products & services into its payment platform by 60+%

Softtek implemented a new payment platform with APIs that leveraged their legacy systems, and added new functionality for digital onboarding, replacing manual processes for new businesses enrollment.



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About the customer

One of the most profitable financial institution in Mexico with a wide variety of products for retail, corporate and capital banking services.

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TOP 5
Largest financial group in Mexico

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+1,100
Branches

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+8K
ATMs

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+150K
TPVs

 
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Business challenges

Bank needed to improve retention & customer acquisition rates through enhanced customer experience.

 
1

Increase market shareand reduce client attrition.

2

Reduce time-to-market for new promotions, services & products.

3

Improve market intelligence for cross-selling promotions.

4

Solve integration complexity and performance issues.

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How Softtek comes into play

Payment Orchestrator in a Self-Service Business Model integrating client e-commerce platforms with fraud-prevention & third-party (Amex, Paypal, Prosa, Discovery) platforms.

Advisory services for application architecture: API-oriented, integration of PayWorks, CyberSource & 3DSecure.

Incremental development approach: eCommerce APIs, POS, mPOS & Inter-networks.

Consultancy services for Tech Stack selection: Apigee, DataPower, JEE/WAS, Oracle.

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Business impact

Softtek implemented a new payment platform using APIs to leverage bank’s legacy systems, including new functionality for digital onboarding to replace manual processes for new businesses enrollment.

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Improved user experience & reliability for product designers

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Highly-scalable, Flexible & secure platform with high performance

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Architecture designed to increase responsiveness, availability & capacity

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Recover markets hare in electronic payments and ecommerce platforms

Sucursales

Enhance customer experience for businesses

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