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CASE STUDY / BANKING & FINANCIAL SERVICES

Top 5 largest bank in Mexico reduced time-to-market for integrating new products & services into its payment platform by 60+%

Softtek implemented a new payment platform with APIs that leveraged their legacy systems, and added new functionality for digital onboarding, replacing manual processes for new businesses enrollment.



About the customer

One of the most profitable financial institution in Mexico with a wide variety of products for retail, corporate and capital banking services.

TOP 5
Largest financial group in Mexico

+1,100
Branches

+8K
ATMs

+150K
TPVs

 

Business challenges

Bank needed to improve retention & customer acquisition rates through enhanced customer experience.

 
1

Increase market shareand reduce client attrition.

2

Reduce time-to-market for new promotions, services & products.

3

Improve market intelligence for cross-selling promotions.

4

Solve integration complexity and performance issues.

How Softtek comes into play

Payment Orchestrator in a Self-Service Business Model integrating client e-commerce platforms with fraud-prevention & third-party (Amex, Paypal, Prosa, Discovery) platforms.

Advisory services for application architecture: API-oriented, integration of PayWorks, CyberSource & 3DSecure.

Incremental development approach: eCommerce APIs, POS, mPOS & Inter-networks.

Consultancy services for Tech Stack selection: Apigee, DataPower, JEE/WAS, Oracle.

Group 385

Business impact

Softtek implemented a new payment platform using APIs to leverage bank’s legacy systems, including new functionality for digital onboarding to replace manual processes for new businesses enrollment.

Improved user experience & reliability for product designers

Highly-scalable, Flexible & secure platform with high performance

Architecture designed to increase responsiveness, availability & capacity

Recover markets hare in electronic payments and ecommerce platforms

Enhance customer experience for businesses

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