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CASE STUDY / HEALTHCARE

Healthcare provider enables digital channels in record time in response to the Covid-19 pandemic through remote Agile development



About the customer

A leading private healthcare provider in Argentina focused on healthcare innovation.

250K+
clients

10,000+
healthcare professionals

8 private hospitals and long-term care facilities

 

Business challenges

To continue safely serving patients during the pandemic, our client had to activate digital channels rapidly. Developing a mobile application that incorporated its full range of health services and offered a streamlined patient experience was imperative.

 
1

Improve access to information and services to deliver a positive patient experience

2

Enhance its digital-based capabilities to improve the provider's image and compete with local providers

3

Traditional development methodologies delaying time to value

4

Legacy technology impacting project execution

How Softtek comes into play

Softtek implemented Agile frameworks and risk mitigation strategies using fully remote teams to develop the healthcare application in three months while mitigating the operational risk associated with an accelerated release. Softtek also identified and developed the application’s key features through patient input and market analysis, ensuring a positive patient experience from launch.

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Added medical services
search functionality by location and availability.

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Enabled digital ID
card processing.

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Built a digital directory
of health professionals and services.

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Enabled channels
to provide online medical services and virtual care.

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Added patient
prioritization and pre-admission functionalities.

Group 385

Business impact

Through Softtek's application development services, our client enabled new digital channels in record time to provide valuable and reliable health services and experiences to patients when they needed it the most.

24/7

service capacity with touchless, real-time features for booking and check-in as well as virtual care options

Insights & Data

Enabled behavioral analytics to improve patient experience and business decisions

Increased

patient satisfaction and loyalty

Compete

Helped elevate our client’s brand with modern and patient-focused digital capabilities to compete in a crowded market

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