CASE STUDY / INSURANCE
Application Management Services.
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Leading global provider of insurance and other financial services
#1
life insurance company for USA & Mexico.
60+
countries
100M+
clients
The organization sought to ensure business continuity and operational stability over time.
Improve the customer experience of services provided.
Timely attend new business trends.
Consolidate operating models, generating process optimization and savings
Year 1
change management
Year 2
Extend coverage to core/critical appliactions
Year 3
Stabilization of global metrics
Year 4
Business metrics per application
Year 5
2.0 Governance Model
Year 6-8
Metrics improvements Backlog & Register
Year 9-11
New Model Implemented Application Portfolio Transformation
business continuity and system reliability.
increase in customer satisfaction associated with business & IT services provided (compared with previous measures).
time to market improvement for new products development & development.
savings in IT applications maintenance.
