Next-Gen IT Operations represent the shift from traditional run operations to a modern foundation, connecting business performance and reliability with everyday IT tasks. It involves embracing advanced analytics, secure practices, automation, and AI-embedded processes to proactively manage and optimize IT infrastructure, applications, and services.
Adopt an integrated service architecture model and single point of accountability, based on a holistic approach to building IT resilience.
Gain a deeper understanding of your infrastructure, apps, devices, performance, vulnerabilities, threats, and risks. Assess their impact on your business operations to uncover areas that may be overwhelmed. Our intelligent IT solutions add slack to your systems by automating mundane tasks, providing visibility, freeing your team to tackle higher-order problems, and boosting morale.
Reduce incidents and mean time to detect/repair (MTTD/MTTR) with Softtek's AI-enabled observability, saving time, money, and resources. Our team helps you cut through the noise, expediting root cause analysis and remediation.
Replace error-prone, ad hoc processes within your security, risk, and IT teams. Automate vulnerability, security incidents, and risk management. By partnering with Softtek, you can proactively identify and prevent errors, empowering your IT teams to focus on higher-value analysis and optimization. Additionally, improve your ability to forecast system and application growth to meet future demand.
Softtek’s NextGen IT Ops leverages advanced technology to deliver high-performance services and amazing experiences throughout your enterprise. Our expertise lies in integrating previously siloed data sources, enabling comprehensive analysis and valuable insights. Embrace a streamlined operations process that minimizes business operation downtime, boosts customer and employee satisfaction, and instills confidence throughout the organization.
We leverage our proprietary AI and intelligent automation platform, FRIDA, and partnerships with market-leading automation platforms to incrementally reduce manual tasks and increase accuracy, following a continuous improvement mindset.
We combine real-time operational intelligence, AI-enabled observability, SRE, DevSecOps, and application reverse engineering to align IT operations with business priorities.
Our service design allows for highly optimized engagements and a success rate better than industry benchmarks. We provide a scalable and flexible service design to accommodate fluctuating business needs at an efficient cost.
Our geographic footprint and Global Nearshore talent network allow us to understand the complexities of our clients’ needs and source the right teams from wherever it makes the most sense.
I think that bringing on Softtek has been one of the smartest things that we have done. They are available any time we need help and go out of their way to make sure that the solution offered meets our needs.”
Softtek has developed strong offerings for next-generation AMS, enabled by its intelligent automation platform - FRIDA - that leverages AI, NLP, ML, robotics, and other upcoming technologies."