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Intelligent IT Operations

Imagine End-to-End IT Processes and Operations that Result in Flawless Business Operations at a Fraction of the Cost.

Softtek's revolutionary IT operations approach powers some of the most sophisticated IT operations in the world. Built with modern SRE principles, solid practices and advanced operational intelligence, every aspect of day to day operations runs flawlessly.

 
 
 
 

Offerings

Intelligent IT Operations represent the next generation of IT operations management and support. Built on a modern foundation, it connects business performance and reliability with everyday IT tasks. It is powered by Agile practices, SRE principles, process-platforms, a digital governance model, a Business Technology Command Center, driven by AI, RPA and the cloud. Our Global Nearshore model fosters a high collaboration culture and high performing, engaged talent.

Application Management Services

 

Application Management Services


Gain real-time visibility and make faster business decisions with the power of AMS. Identify applications and infrastructure associated with KPI's to help run operations.

IT Infrastructure Services

 

IT Infrastructure Services


Empowering IT leaders to maximize the potential of automation with continued available and personalized experiences through agile digital infrastructure and services.

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Service Desk

 

Service Desk


Humanizing the ticketing experience. A complete IT Service Desk solution including multiple ITSM activities to deliver better internal support faster, at scale. Receive automated approvals and workflows.

Security Services

 

Security Services


Companies are gathering data and secure information daily basis. Softtek's security service is a cost effective solution protecting your applications, data, and organization from breaches and vulnerability.

Quality Engineering Services

 

Quality Engineering Services


A comprehensive service transforming application testing by providing higher speed and accuracy.

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SAP Management Services

 

SAP Management Services


Enable operational efficiencies and improve time to market through continuous root-cause analysis to eliminate recurring problems and expert opinions.

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Benefits

At Softtek, we aim to help our clients drive intelligent, secure, and cost-effective operations and we do so by delivering high-performing services with our IT Intelligence solutions. Our suite of solutions will allow your business to:

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Gain Visibility across your Cloud Operations.

Increasing your understanding of the current state of your infrastructure, apps, assets, vulnerabilities, threats, and risk allows you to assess the impact to your services and operations. You may find that your Enterprise operations are overwhelmed. Using our intelligent IT solutions to add “slack” to an overwhelmed system by handling mundane work, allowing humans to focus on higher-order problems, will yield higher productivity and better morale.

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Deliver Intelligence-Driven Business Service Health.

Reduce incidents and mean time to repair (MTTR) with Softtek's Intelligent Operations to eliminate noise, prioritize and identify the root cause, and remediate. Our team can assist in accelerating root-cause analysis and remediation allowing you to save time, money and resources.

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Unify Workflows to Prioritize and Remediate Efficiently.

Replace error prone, ad hoc processes across security, risk, and IT teams. Automate vulnerability, security incident, and risk management. Partnering with Softtek to Proactively identify and prevent errors empowers your IT teams to focus on higher-value analysis and optimization while improving forecasting for system and application growth to meet future demand.

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Modernize and go Beyond Legacy Tools.

Softtek team members are well versed in advanced technology across IT operations to deliver high performance services that create amazing experiences throughout your enterprise. By bringing together data sources that had previously been siloed, your enterprise can depend on more complete analysis, insight and implement a more streamlined operations process. This streamlined process can assist in avoiding downtime which improves both customer and employee satisfaction and confidence.

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What’s behind our
Intelligent IT Operations service?

Six-Sigma
Technology Automation
Global Nearshore
Collaborative Culture
Reliability

Improve efficiency and quality of operation processes providing a more stable, cost effective and predictable business model.

We are heavily using technology and leaning on automation. We lead with the technology and augment it with necessary skill. This is different with companies that have hundreds of thousands as approach.

Unique delivery model, we pioneered, we are still the leaders of the Nearshore delivery model, that allows us to work VERY seamlessly with the clients. Even if one doesn't trouble working on the same timezone in a NATURAL kind of way. How happy someone working on nights in another time zone...we have people in India too.

A culture of collaboration. When we talk about Automation-First, the culture is the most important aspect.  It's about the chemistry and environments we create with our clients' engagements.

Improve efficiency and quality of operation processes with a more stable, cost-effective and predictable business model.

 
 

Case Studies

Casual Dining Leader Transforms Guest Experience and Optimizes Operations
Softtek helps iconic American Restaurant Leader save 30% in cost through managed services and increase guest loyalty by 25%.
Food processing leader optimizes technology management to support growth plans
Softtek partners with a Global Food Company to optimize core business processes, enhance and support hundreds of applications and develop end user functionality.
Largest Domestic Airlines Transforms Application Management to Optimize Digital Operation
Softtek transforms IT support into next generation business-driven and automated operation.
Profitability growth enablement through Outsourcing IT Services
One of the Largest non-alcoholic worldwide bottlers needed to ensure alignment with industry best practices for Infrastructure Services to support global expansion of operations.
World’s Largest Brewing Company boosts performance and availability of their production environments
Softtek partners with the world’s largest brewing company to ensure business continuity of their core operations through the Intelligent IT Infrastructure Operations Service.

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Digital Commerce Radar

June 2020 edition


We regularly update our commerce radar, a simple list of established and up and coming platforms and options for Digital Commerce, to keep track of the evolving landscape. It can be useful to identify new technologies, platforms, functionality and trends by following what’s new and what’s working.

While we mostly use this radar for ourselves, we’ve had been asked to share a few times and decided to make it available for anyone interested.

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