CASE STUDY / CPG
Softtek partners with the world’s largest brewing company to ensure business continuity of their core operations through the Intelligent IT Infrastructure Operations Service and improve both performance and availability of business-critical services
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World’s largest brewer company
Anual Sales US $55B
Operation in ver 50 markets
500+ brands sold in more than 150 countries.
A global brewer sought to standardize IT Operations and drive continuous improvement across technologies.
Standardization of IT Operations to maintain business continuity.
Comprehensive IT services while providing continuous improvement across technologies .
Needed a partner to align with best of industry standards for optimal operational performance
Softtek engaged to maintain and improve the performance and availability of production environments with a vendor-agnostic approach by leveraging new technologies, methodologies, and tools.
Proactive responsive, and flexible support model by employing Automation First, Digitized Governance, and Operational Intelligence best practices.
Use of predictive analytics to identify potential problems and root cause resolution to avoid recurrence of issues
Reduction of reliance on manual labor improved quality, reduced errors and proactively triggered warnings based on data analysis.
Softtek stabilized the infrastructure ecosystem ensuring business continuity, while aligning with industry best practices.
Critical incidentreduction 15%, CMDB Cleansing,15% SLA Improvement
Stabilization of environments, reduction of down-time, and improvement of recovery time
Availability for critical systems of 99.5% and 98% for non-critical systems
Development and Implementation of Recovery Plans for Core IT infrastructure
Reduced IT operating and support costs by 45% in 3 years