CASE STUDY / GOVERMENT & PUBLIC SERVICES
Enablement of a digital channel for citizens to interact with national healthcare services during the pandemic.
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One of the largest Social Security Institution in Latin America.
75M
users
4M+
pensionaries
126M
annual medic consultations
5K
Medical Facilities
Patient-centric solution to quickly respond to the changing needs throughout phases of the pandemic.
React to changes and health needs of users due to COVID-19.
Count and allocate resources according to hospital demand.
Renew the user mobile application to provide updated information that helps mitigate contagions.
Softtek provided a digital solution that digitized the information, authorizations and collections for a faster and more reliable process.
Mobile first approach supporting all available digital channels.
Take advantage of cloud capabilities, SaaS solutions, Low Code/No Code platforms, APIs and µServices.
User experience improvement
Social distancing enablement
IT resources efficiency
Procedures digitization
Real-time information
