CASE STUDY / GOVERMENT & PUBLIC SERVICES
US $60M+ estimated yearly internal savings from efficiencies in digitized processes.
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One of the largest social security institutions in Latin America.
75M+
Users.
21M+
workers with occupational risk insurance.
4M+
pensionaries.
Provide digital platforms for social security pensionaries and improve the user experience while generating operational efficiencies and reducing costs.
Service requests from beneficiaries required their physical presence at offices.
Manual processes for enrollment, validity of rights, medical disability, pension applications.
High operational cost, discretionary decision making.
Softtek developed the institution’s mobile app and digitized more than 90+ citizen critical procedures through yearly updates.
Digital transformation services.
Incremental strategy to business process and application portfolio modernization.
Business processes: enrollment & collections, medical services, pension funds, insurance, administration & finance.
Services: Application Development, Maintenance & Support, Information Management, BI.
Technology stack: mobile, web, digital technologies, APIs/ microservices, data warehouses, BI/analytics, mainframe.
digitalized requests per year.
estimated per year internal savings from digitization efficiencies.
benefits to employers and beneficiaries from process digitization.
