CASE STUDY / NATURAL RESOURCES
As regional partner, Softtek implemented technological solutions to consolidate, structure and manage information, as well as ensure business continuity, reduce costs and achieve a ticket efficiency of over 98%.
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World’s leading fertilizer company and provider of environmental solutions
38M+
tons of fertilizer delivered
60+countries with operations
Founded Over
100
years ago
13K+
employees
The agribusiness company needed an enterprise application platform that supports the multinational growth of the business, while simultaneously achieving operational efficiency and cost savings.
High operating costs & inefficient IT ticket management
Consolidate the regional shared services unit to leverage efficiency and cost reduction
Generate operational savings to allow innovation investments
Consolidate, structure and manage the available data to provide efficient andon time information for business decision
Softtek incorporated self-service processes to increase customer satisfaction
The agribusiness company achieved
operations continuity
tickets efficiency, generating cost reduction
increase in first time right resolution
tickets reduction, generating operational savings
Increased SAP utilization to leverage enterprise applications investment
