CASE STUDY / NATURAL RESOURCES
Together with Softtek, the gas distributor consolidated its operating processes to positively impact customer service.
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Top 3 gas utility company in Argentina.
270+
localities
30K+ km
in gas distribution infrastructure
1.8M+
customers
15%+
market share
The company needed to consolidate core business processes and increase customer satisfaction in a commodity market.
Ensure operations continuity.
Consolidate and improve operation processes to reduce cost.
Improve customer satisfaction in a commodity market.
Softtek incorporated self-service processes to increase customer satisfaction.
The gas distributor consolidated its operating processes, improving customer service and reducing costs.
increase in customer satisfaction
tickets efficiency, generating cost reduction
operative cost reduction
Enabled reassignment of office staff to more valuable activities
savings in IT operational cost
